Acton Ford

Lowest Prices NOT Guaranteed I went to Acton Ford to look at and test drive a Platinum Explorer. Sales Consultant Charlie Arbeene came outside to greet me. I told him what I was I went to Acton Ford to look at and test drive a Platinum Explorer. Sales Consultant Charlie Arbeene came outside to greet me. I told him what I was looking for and he said he didn’t think he had any. I continued to look at the cars on the lot and found the vehicle I wanted right away – apparently I know more about what cars Charlie has to sell than he does. It was raining outside during my visit and instead of bringing me an umbrella (which would have been the polite thing to do for a customer buying a $56K vehicle) he just stood underneath the rear hatch while I looked at the car myself. When I inquired about the wheel-mounted paddle shifters for changing gears, he didn’t seem to know much about the feature and suggested that using the automatic transmission is the only way to go. The dealership was getting ready to close and Charlie tried to pressure me into signing the papers quickly before they did, without even discussing a price first. I sat down and went over the incentives (which were not as good as they were 2 months prior) and I was given a price. I told Charlie that I would think it over and get back to him in a few days. I followed up with him again 3 days later and asked if there was any chance of offering a lower price, to which he refused. The dealership was not willing to negotiate at all. When I asked if they’d be willing to include some accessories to clinch the deal, they said they would give me a choice of a cheap cargo mat or some window deflectors (each of which is only worth under $100) and that I could only choose one or the other, not both. Another dealership offered me a considerably better price on an identical vehicle (which also had some accessories included) so I told him that I would buy from them instead. Upon reviewing Acton Ford’s web site, there is no mention of the dealership offering competitive pricing or a promise not to be undersold (something a lot of dealerships do these days). If you look at the page titled “Why Buy From Acton Ford”, you’ll notice there is no mention of offering the best price. This explains their stubbornness and unwillingness to negotiate and close the sale. If you’re looking for the best price on a vehicle, don’t waste your time looking at Acton Ford! More

Fabulous They are very conscientious and courteous. They stick with an issue till it's solved. They are invariably straightforward and honest. We've used them They are very conscientious and courteous. They stick with an issue till it's solved. They are invariably straightforward and honest. We've used them for fifteen years. More

Could not have been better I puller in to the dealership after noticing that the plastic guard assembly under the grill was hanging loose. Dan, one of the service managers, che I puller in to the dealership after noticing that the plastic guard assembly under the grill was hanging loose. Dan, one of the service managers, cheerfully took the vehicle into the shop, put it up on the lift and reattached the loose piece. When asked how much I owed, he, again cheerfully, said no charge but how about a review? Here you go, Dan! More

Best experience yet My sales person was David Hurley. From the get-go, he respected my time, means of contact, and time frame for purchasing. The no pressure means of app My sales person was David Hurley. From the get-go, he respected my time, means of contact, and time frame for purchasing. The no pressure means of approach and level of professionalism was huge. Everything went smoothly from start to finish. He is truly a professional in every way possible and took the time to prepare multiple options prior to our meeting. This made the experience quick and pleasant. The experience in the finance office was excellent as well. Liz handled my questions and concerns efficiently and to the point. Great person to deal with. No pressure, options for financing readily avalable. She even called me at the end of the day to lay out the options that best suited me for financing. Everyone I dealt with was respectful and personable throughout the entire process. Great team and great atmosphere! More

Sell you all the extras with the car They tell you that you need the service plan extra andwill never pay a cent for service. Purchased a certified car. Within 8 months they say needs b They tell you that you need the service plan extra andwill never pay a cent for service. Purchased a certified car. Within 8 months they say needs brakes and rotors 200.00 for rotors. I said no I purchased certfied 2014 car to cut budget after husband died. Had to cut budget. They sell every thing gap insurance. payment was supposed to be under 350.00 ended up being 488. a month. More

Excellent service from the day I bought and all sevice I bought mt 2007 sport trac (my dream vehicle) and have always had all my work done there. Everyone from front desk to sales to mechanics are profess I bought mt 2007 sport trac (my dream vehicle) and have always had all my work done there. Everyone from front desk to sales to mechanics are professional and courteous! Moved to FL and them. I have sent them a request on work that I was told needed to be done, found a good mechanic here, but want Acton Ford's opinion before I get it done, I trust them that much! Best place and people! More

An Excellent Experience It was a pleasure working with Alan Goldman. Alan's presentation and explanation of the Fusion, Escape, and the Acton Ford dealership was excellent - It was a pleasure working with Alan Goldman. Alan's presentation and explanation of the Fusion, Escape, and the Acton Ford dealership was excellent - for us it was time very well spent. I do not think Ford and Acton Ford could have been better represented. More

Faulty alignment/tire installation I went to Acton Ford to get four tires and an alignment, as my previous set of tires were bald, and the car hadn't had an alignment in a while. Two da I went to Acton Ford to get four tires and an alignment, as my previous set of tires were bald, and the car hadn't had an alignment in a while. Two days after the work was completed, I slid on a relatively clear road into a curb, knocking the tire off the tire rim, causing it to go flat. The collision happened after I took a turn from a dead stop at a red light, going 5 mph or less. Even with balding tires, I had never had an issue with sliding on the road until after this work was completed. Using the tire iron that came with the car failed to remove the tire - the tire iron warped and stripped itself before getting the fourth of five bolts off. After getting the donut on the car and bringing it back to Acton Ford, they denied any responsibility in either the alignment or tire installation work and were going to charge me for the installation of a new tire as well as checking the alignment again, told me it would cost $124 to replace the cheaply-made tire iron that came with the car (I felt it should have been a free replacement, given it failed to survive even one tire change). To make matters worse, they proved to be incompetent once again. I had ordered a tire from them to replace the now broken one. They had ordered it, cancelled the order because they found one in stock in the dealership, then sold the one at the dealership (which one of the employees had said was reserved for me). My appointment was at 10:30 A.M. I was told this at 11:30 A.M., an hour after I arrived, and was told the tire would not arrive until 2:00 P.M. Overall, they provided incredibly poor service. If I was going to be forced to pay to have the work from four days ago repeated, there is no way I would pay these incompetent people to do it. More

I've been going to Acton Ford for service on my 2010 Fusion for years which I found to be excellent. So when it was time to upgrade to the 2013 Fusion I went back to Acton Ford. John Donohue, sales rep Fusion for years which I found to be excellent. So when it was time to upgrade to the 2013 Fusion I went back to Acton Ford. John Donohue, sales rep, showed me the new features on the 2013 and we made the deal. I never felt pressured to purchase the car or purchase any other extended warranties. John showed me a new feature Acton Ford just developed. It is an online training program that you can see from your home PC. It describes all of the features that your new car has and how they work. You no longer have to stay at the dealer for hours trying to learn about your new car. Of course John did take the time to go over the car with me before I drove off but I used the online service a few times later at home. The experience was good and I'll be taking my new 2013 to Acton Ford for service. More

John and Acton Ford were professional, courteous, and knowledgeable. They gave us a fair deal on a trade-in and helped us get into a rare F250 Diesel Extended Cab Longbed. We couldn't be happier with t knowledgeable. They gave us a fair deal on a trade-in and helped us get into a rare F250 Diesel Extended Cab Longbed. We couldn't be happier with the truck or the process! More