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Acton Toyota of Littleton
Littleton, MA
3,695 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,695 reviews
October 25, 2016
I have bought a 2015 Scion XB from John and earlier, and jus Earlier this year, I purchased a 2015 Scion XB from John BERNARD, and last Saturday, Leased a 2017 Rav-4 XLE. John is an exceptional person and a grea Earlier this year, I purchased a 2015 Scion XB from John BERNARD, and last Saturday, Leased a 2017 Rav-4 XLE. John is an exceptional person and a great asset to your sales team, and he made my purchase decision an easy one. BEST, PAUL MCCARTHY More
by MURPHY2013
October 24, 2016
Friendly, helpful staff.... great experience My sales person was friendly, helpful and a pleasure to work with..... didn't make me feel pressured. Was very knowledgeable....I would recommend him My sales person was friendly, helpful and a pleasure to work with..... didn't make me feel pressured. Was very knowledgeable....I would recommend him to family and friends looking to purchase their next vehicle More
by Amo
Employees Worked With
Jack Burke
October 21, 2016
Good experience Shopping for cars is not always an enjoyable experience.....going to Acton Toyota of Littleton was the opposite! We felt like we were in good hands a Shopping for cars is not always an enjoyable experience.....going to Acton Toyota of Littleton was the opposite! We felt like we were in good hands as soon as we met Jack Burke, our salesman. He is kind and friendly, very knowledgeable about the product, very detail oriented and thorough. He patiently answered our questions over and over and also showed us options to fit our budget plans, which lead us to buy a beautiful Certified Pre Owned car, for which we are grateful! Each employee we encountered at this dealership was top notch and we would highly recommend going there! More
by HappyJM
Employees Worked With
Scott Bristol, Jack Burke
October 14, 2016
Sales Experience "IT'S SIMPLE, HONEST, AND GUARANTEED! Finally a dealer who's ad is exactly what they say - Jack Burke - exemplified this companies motto -Simple Honest and Guaranteed! My experience w Finally a dealer who's ad is exactly what they say - Jack Burke - exemplified this companies motto -Simple Honest and Guaranteed! My experience was excellent - his follow through was exemplary My daughter will be looking for a new car soon - I will recommend that she speak with Jack - as I know he will listen to what she needs and fit her to the car that best fits her needs More
by umpirebill
Employees Worked With
Jack Burke
October 14, 2016
Great experience We had a great experience at Acton Toyota. Steve Kiviat was extremely helpful as was everyone else we interacted with. They were respectful of our tim We had a great experience at Acton Toyota. Steve Kiviat was extremely helpful as was everyone else we interacted with. They were respectful of our time and the fact that my wife was 9 months pregnant (e.g., took us around the lot in a golf cart). A few years ago we had a very bad experience with another Toyota dealership and this was lightyears better. More
by carbuyer
Employees Worked With
Steve Kiviat
October 12, 2016
Great Purchasing Experience Very helpful sales team. Excellent experience all around. Good price. The team went out of their way to get us what we desired. Thanks again. Very helpful sales team. Excellent experience all around. Good price. The team went out of their way to get us what we desired. Thanks again. More
by gary
Employees Worked With
Steve Kiviat
October 11, 2016
Best experience ever Steve Kiviat and the rest of the team have knocked it out of the park. Great deal and great service!! I'd recommend them with no hesitation! Steve Kiviat and the rest of the team have knocked it out of the park. Great deal and great service!! I'd recommend them with no hesitation! More
by jleonk
Employees Worked With
Steve Kiviat
October 06, 2016
Seasoned Professionals Web sales made this purchase effortless. Steve Kiviat found the Sienna model with speced options and beat quotes from every Toyota dealer contacted. H Web sales made this purchase effortless. Steve Kiviat found the Sienna model with speced options and beat quotes from every Toyota dealer contacted. His team could not have been more pleasant and accommodating. Thanks to Bob, Dave, Corey and the complimentary lunch. Learning Express Corp, Devens, MA More
by lou@learningexpress.com
Employees Worked With
Dave Graham, Corey, Steve Kiviat
October 05, 2016
Rude Customer Service Rep I called on 9/16/16 and requested an oil change. I was told to come in around 3:30-4:00. I arrived at 3:45 and an older employee in the drop off bay I called on 9/16/16 and requested an oil change. I was told to come in around 3:30-4:00. I arrived at 3:45 and an older employee in the drop off bay typed my name in the service computer. When I entered the waiting area there were no seats so I went into the inner waiting area. About 40 minutes later, when I assumed my oil change would be complete, I walked back to the service area. My name was gone from the screen and I sat for 20 more minutes. Finally a service employee came out and called for my husband. My name had been dropped from the service list and my car had been sitting all this time, yet to be serviced. I was upset and said I assumed it would be next in. Mr. Eric Moeller let me know very sarcastically that I would be out in about 45 minutes. He said oil changes typically take 1 1/2 hours. I always schedule a drive in and wait oil change and in my experience they take no more than half and hour. I had to wait another 45-50 minutes. I left Acton Toyota from a 3:45 appointment at 5:45. VERY POOR SERVICE AND RUDE EMPLOYEE!!!! More
by slpray5
Employees Worked With
ERIC MOELLER
October 05, 2016
Overcharged I went to Acton Toyota to get an oil and oil filter change. I specifically told the service agent I only wanted that. He said okay, they would change I went to Acton Toyota to get an oil and oil filter change. I specifically told the service agent I only wanted that. He said okay, they would change the oil and filter. When I received the bill they had done the oil change, but changed the air filter and cabin filter too, at a cost of $45 each! I did not authorize this and was shocked to see the bill reach almost $200 when all I wanted was an oil change. I believe they took advantage of me because I am a woman. I will never recommend this dealership or service center to anyone I know, nor will I go here again for their services. I have been here many times before and have worked with a different service agent and never had a problem. Extremely disappointed in the service I received. More
by Meganne
Employees Worked With
Dan Sweeny
