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Acton Toyota of Littleton
Littleton, MA
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,696 reviews
July 23, 2012
I wanted to take a moment and thank you for the great service. I was really impressed by the complete lack of a hard sell and the personable approach of each and every member of the team. Steve and No service. I was really impressed by the complete lack of a hard sell and the personable approach of each and every member of the team. Steve and Norm (the drivers who delivered the car) were GREAT! When we found some moisture in the passenger side headlight, I sent an email to Neil Oleary and he forwarded the information along to the service department. I called and made an appointment and the service staff was incredibly professional. 2 hours later we rolled out with a new passenger side headlight assembly and another reason to smile. As a father of 3 teenage children I know that I'll be looking for quality automobiles in the near future and Acton Toyota of Littleton will certainly be our first stop!!! More
by RKHowson
July 23, 2012
My experience at Acton Toyota used car annex was great!Personally, I am not really comfortable in car dealerships at all, but Neal was excellent and made me feel very comfortable. He was a huge help great!Personally, I am not really comfortable in car dealerships at all, but Neal was excellent and made me feel very comfortable. He was a huge help and I have already refered a couple of my friends to him! He was very professional. Anyone looking to buy a used car should go see Neil. He is honest and upfront without being rude or pushy. He will do his best to get you what you need/want. Steve had us fill out all the paperwork. Really nice guy and walked us through everything we were signing, with clear explination. Again, professional and great sense of humor. More
by cmonat
Employees Worked With
Neil Oleary
July 22, 2012
A great experience that took all the hassles out of car buying but also was respectful of my individual opinions and needs. All commitments to time, availability and price were kept and, indeed, exceeded. buying but also was respectful of my individual opinions and needs. All commitments to time, availability and price were kept and, indeed, exceeded. I highly recommend Acton Toyota. More
by rhanselman
Employees Worked With
John Bohr
July 21, 2012
Hello, Somehow, I feel that I am not helping myself by Hello, Somehow, I feel that I am not helping myself by submitting this review as it is negative in some respects. I am basically thrilled with my 20 Hello, Somehow, I feel that I am not helping myself by submitting this review as it is negative in some respects. I am basically thrilled with my 2007 Prius TE bought in January (internet sales) with 30.5K miles. It is a certified used car. The e-Mail exchanges were pleasant and constructive with Greg but Scott took the hardline (sort of) "take it or leave it" approach which was very uncomfortable. Days after the purchase I read the details re: the Toyota Certified Used Car program and realized that what Scott was suggesting he wouldn't do was covered by the program. I made an appointment with Greg and Scott gave the car a very quick look and agreed to remedy some of my concerns. When I mentioned the TE wheel covers of which 1 was new and 3 were damaged, Scott grudgingly agreed to replace the one which had the most damage. He suggested (again contrary from the internet search that I did) that I take all 4 off as the effect on mileage is (likely true) minimal at best. An appointment was made to do body work and a few other items. As I continued to "replay" the experience, I contacted Toyota (CA) who immediately contacted me and suggested that I see Chuck Bradshaw. This experience was 1st class and Chuck fully agreed to replace the 3 remaining discs. A couple of months later (as we had almost no rainy days that I used the car) I asked Chuck why the wipers were making intermittent (not amount of rain dependent) dragging noises. He told me to stop by anytime and he personally reviewed and replaced what he considered blades that were bad (missed at the certification review). Again, the car is great and I have driven it about 5K while getting 60.7mpg ( no complaints here); however, each time that I clean it ( I am somewhat anal re: keeping nice cars clean!) the remaining scratches and dents are a turnoff which I fully believed were likely covered but Scott appeared to be incentified to not help. Have I been unfair in my appraisal? I really don't think that I have and I will have a neutral opinion of Acton Toyota since Certified Program or not it appears that all isn't reviewed and/or remedied and it is somewhat "buyer beware/catch me if you can". Please don't think that I am rude as I have waited 6 months to let my feelings be known. Ron Pimentel Pepperell, MA More
by Ronzo1234*
Employees Worked With
Chuck Bradshaw, Scott Vachon
July 21, 2012
I used us news auto buying program on-line and received emails and phone calls from three dealerships. John Bohr was, by far the most knowledgeable and focused on the information I was looking for. He lo emails and phone calls from three dealerships. John Bohr was, by far the most knowledgeable and focused on the information I was looking for. He located the car we wanted, at the price we were interested in. We went to Action Toyota the next day and purchased the car. John was available at the time we agreed upon, the car was ready for us to test drive and our questions were answered. We financed the car and were moved through the process efficiently with coffee/pastry and lunch between meetings. The facility was clean from the coffee area to the cafe to the restrooms. Every person we met with was friendly and professional. More
by Nancy Costello
Employees Worked With
John Bohr
July 19, 2012
John was courteous and friendly both on the telephone and when I met him in person. He was prompt in replying back to my question via mail and telephone. He was transparent in his pricing quotes, which helpe when I met him in person. He was prompt in replying back to my question via mail and telephone. He was transparent in his pricing quotes, which helped close the deal quickly. More
by arunhegde
July 18, 2012
I have been in the business world for many years and I always pay attention to customer service. Acton Toyota delivers top notch customer service. I knew the moment I walked in and was greeted by a warm always pay attention to customer service. Acton Toyota delivers top notch customer service. I knew the moment I walked in and was greeted by a warm friendly smile that it was going to be a pleaseant experience and it was. Many people cannot put car purchase and pleasant experience in the same sentance, however if you shop at Acton Toyota you will:) Thank you Doug and Scott for making my car purchase a great experience. ~ Kathy E. - Orange, MA More
by keastman
Employees Worked With
Scott Vachon
July 09, 2012
I purchased a warranty online and Scott was very knowledgable and helpfull. He answered all my questions. I will be dealing with Scott when i purchase my next toyota! knowledgable and helpfull. He answered all my questions. I will be dealing with Scott when i purchase my next toyota! More
by gigmaster
July 09, 2012
KNOWLEDGABLE, FORTHRIGHT, AND FRIENDLY ... PATIENT, KNOWLEDGABLE, FORTHRIGHT, AND FRIENDLY ... PATIENT, POLITE, AND RESPECTFUL ... ACCOMMODATING, ANTICIPATED OUR CONCERNS, AND SATISFIED OUR CURIOSIT KNOWLEDGABLE, FORTHRIGHT, AND FRIENDLY ... PATIENT, POLITE, AND RESPECTFUL ... ACCOMMODATING, ANTICIPATED OUR CONCERNS, AND SATISFIED OUR CURIOSITIES ... TRAVIS MADE THINGS SIMPLE AND WE WERE ENCOURAGED US ALONG THE PROCESS ... ALTHOUGH MOST REVIEWS WOULD CHECK #5 AND DISMISS THE THOUGHT, THE RATINGS ABOVE ARE TRUE AND ACCURATE ... THIS TUNDRA REPRESENTS OUR 3rd AUTO PURCHASED AT ACTON TOYOTA ... GEORGE A. BUCK More
by MABUCK2
July 05, 2012
Alex is knowledgeable with the products, answered all my questions. Listed charges clearly with no surprises. Very friendly. My husband and I had a very happy buying experience. The price is very good. questions. Listed charges clearly with no surprises. Very friendly. My husband and I had a very happy buying experience. The price is very good. More
by cyzgardenia
Employees Worked With
Alex Wheaton, Alex Wheaton
