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Acton Toyota of Littleton
Littleton, MA
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,696 reviews
April 08, 2011
Leo was and the Acton experience was great. They do the work to put you at ease with trust and commitment to the customer. I would recommend Leo and Acton Toyota to anyone looking for a car. It will pay work to put you at ease with trust and commitment to the customer. I would recommend Leo and Acton Toyota to anyone looking for a car. It will pay off to have the Acton Experience. Try it out for yourself. More
by soccer 5
Employees Worked With
Leo Allgaier
April 08, 2011
Our recent car purchase at Acton Toyota was easier than we both expected. Jerry was very informative and low key while giving us time to consider the options and our circumstance. Jerry seemed to enjoy h we both expected. Jerry was very informative and low key while giving us time to consider the options and our circumstance. Jerry seemed to enjoy his work and talking about the product and dealership. We appreciated the being oriented to the detailed aspects of our car and the opportunity for a tour of the dealership. Every person we encountered was friendly and professional. We would definitely recommend Acton Toyota of Littleton. More
by Knick48
Employees Worked With
Jerry Thomas
April 08, 2011
This is my third Toyota. It's a good product and that is why I keep coming back - what better review than that. Mr. Doherty was very courteous and helpful and so were the others that were part of this why I keep coming back - what better review than that. Mr. Doherty was very courteous and helpful and so were the others that were part of this purchase. Bottom line is, if your product continues to be a good product, I will keep coming back. Thanks, More
by mjvasconcelos
Employees Worked With
Scott Doherty
April 07, 2011
Acton Toyota states their mission is to deliver a simple, honest, and hassle-free vehicle purchase experience. I found this to be very true. They listened to what I was interested in. Allowed to look over honest, and hassle-free vehicle purchase experience. I found this to be very true. They listened to what I was interested in. Allowed to look over many options available to me. Spent time explaining and answering my questions. They were very knowledgable about the cars and services. They value customer satisfaction and quality very highly. More
by eileenallosso
Employees Worked With
Steve Jenson, Steve Jensen
April 06, 2011
We had carefully researched cars and made decisions before contacting dealers. We had also researched local dealers and knew of Acton's good reputation. We reviewed their inventory on-line, and reque before contacting dealers. We had also researched local dealers and knew of Acton's good reputation. We reviewed their inventory on-line, and requested a quote over the Internet. We were contacted promptly, courteously, and respectfully, and all our questions were answered. We never felt pressure, and always knew what was going on. The entire sale was as pleasant and painless as could be imagined. We would strongly recommend Acton to anyone shopping for a new Toyota. More
by lobsterman5
Employees Worked With
Tomas Rivetria
April 05, 2011
I am very upset over how long a recent service took. When I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspe I called to schedule the service, I was told it shouldn't take more than an hour, which makes sense considering the work to be performed (state inspection and swap of winter and summer tires - yes, I know they have to be balanced too but I've had this same service done at this dealer before on much busier days and it took very little time). The amount of time between when I left the service advisor's desk to the time I actually got my car back was TWO HOURS AND TWENTY MINUTES. I made a point to come first thing on a weekday morning because weekends are very busy, and sure enough when I checked in there were only a few other customers who had checked in before me. I then watched customers come and go as I waited and waited. I understand things happen and perhaps the technicians were short staffed. My biggest complaint is the lack of communication from my service advisor, or between the service advisor and the technicians, or between the young ladies that field the phone calls at the service desk and everyone else…. I have no idea at this point. I saw my car driven out and parked after the service had been performed, and it sat there for over 30 minutes before I took it upon myself to interrupt what my service advisor was doing to ask what the holdup was. He said it might be in line for the inspection. Even if that were the case, I would have been extremely angry since it had already been two hours by that point....just to swap the winter and summer tires? He clearly had lost track of who I was and how long ago I had checked in. It turned out my service order was just sitting in a pile at the edge of the work bays, and surely enough my car was ready and waiting. I had even made three separate calls to my service advisor from the cafeteria, including one left message, and he never picked up or returned my call. What's the point of giving me a business card and telling me to call with any questions if you don't monitor your phone? I even did a little experiment and called him where I could see him sitting at his desk, in between customers and working on something else, and when I called I could see his phone light flashing - and he didn't even pick up! After all that, he did not lend any apology or explanation to the excessive amount of time it took, even though I was visibly upset. I will likely continue to service my car here because I have an extended warranty / service contract, the dealership is relatively conveniently located for me, and I trust the workmanship of the technicians. However I find it extremely unfortunate that the fancy new building, free cafeteria food, wifi, and shuttle buses mask the fact the that the service is impersonal and way too slow compared to the several other dealerships I've been to. Herb Connolly Acura in Framingham is a pretty small and dingy building, but the service is personal, thorough, and respectful of its patrons' time and intelligence. I had read tons of glowing reviews about Bob Moran's Acton Toyota before I purchased my car there two and a half years ago, right when the new location in Littleton opened. Perhaps the switchover to the new flagship building gave the company a false sense of bravado and marked the decline in customer service. Either they're capitalizing on name recognition and prior reputation instead of working to earn your loyalty, or they've just expanded too much to keep track of their customers. To add insult to injury, this experience came on the heels of another negative experience less than two months ago. I had requested at that time that they perform my state inspection. I knew I still had another month left on the current sticker, but I already had to visit the dealership that day for something else and I wanted to kill two birds with one stone instead of coming back the next month. After waiting longer than expected (again) and upon checking out, the service advisor informed me that he decided not to go ahead with the inspection sticker because it still had a month left. I already knew that. He should have called the cell number I left with him to suggest that I wait till next month instead of making the decision for me. He then asked if I would like a $10 credit for the hassle. I told him I was more upset about the time I would be wasting by having to make another trip back and not to worry about the $10, but honestly he shouldn't have posed it as a question - he should have just told me he was going to give me the credit. I will not be able to give a good recommendation to anyone regarding the convenience and professionalism of the customer service here. More
by digs5446
Employees Worked With
service advisor i'll spare from naming
April 05, 2011
I really enjoyed buying my Toyota. Everyone at the dealership was really friendly and helpful. When I first started looking for my car, I was not sure when or if I was going to buy it from Toyota. I dealership was really friendly and helpful. When I first started looking for my car, I was not sure when or if I was going to buy it from Toyota. I felt no pressure to buy during my first visit, like at some of the other dealerships. When we sat down Scott was able to answer any questions that I had about the car. He let me go out and play around with the car for a while. Then later, when I came back and did the test drive, Scott was so nice about it. I didn't feel rushed, or that it had to be a quick test drive. When I picked up the car, he spent a while with me going over all of the little details in the car. Such as how to work different controls in the car. It was awesome to know that they didn't just see me as a customer, but also as someone who he was willing to spend time with, so that I knew I was getting the right car. More
by newbe1991
Employees Worked With
Scott Doherty
April 04, 2011
I enjoyed working with Leo; I was treated courteously & with respect. I generally hate car shopping but this transaction was painless, even got a good price for my trade-in. Financing & paperwork was a b & with respect. I generally hate car shopping but this transaction was painless, even got a good price for my trade-in. Financing & paperwork was a breeze - no hassles. I will definately come back when I'm ready to buy a new car. They delivered everything they promised. More
by mbenjamin
Employees Worked With
Leo Allgaier
April 03, 2011
I was treated with respect and friendliness in a very professional manner. I received honest answers to my questions. I received a better trade-in allowance than I had expected. All dealership personn professional manner. I received honest answers to my questions. I received a better trade-in allowance than I had expected. All dealership personnel that I met were courteous and helpful. It was a very pleasant experience overall. More
by diannepotter
April 02, 2011
I was very pleased with the terrific service I received from Tom Downing, during the purchase of my 2011 Highlander. The overall process was low on hassle and high on customer satisfaction. The pricing was from Tom Downing, during the purchase of my 2011 Highlander. The overall process was low on hassle and high on customer satisfaction. The pricing was clear, with no surprises. Tom was very responsive and took care of my special requests....even a last-minute color change. The Highlander is a beautiful vehicle, loaded with lots of useful features and nice touches. I will definitely send my friends and neighbors to Acton Toyota of Littleton and refer them to Tom. More
by robinmiller16
Employees Worked With
Tom Downing, Tom Downing
