Back

Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
Contact Dealership

221 Great Road

Littleton, MA

01460

Directions

By Type

Showing 3,696 reviews

January 24, 2011

The dealer has big and well organized space for various functions including comfortable and roomy wating area for service. The dealer was friendly and strainght forward on the prices, financing options, an More

by kimcharli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bohr
January 23, 2011

I gave this grade to this dealership because it is a superb business to do business with; that's why I purchased my vehicle at this dealership after a visit of 12 other dealerships. I've found this deal More

by old solider
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : the entire Service Department employees
January 23, 2011

Excellent customer service. Had car ready for me when arrived to test drive, despite heavy snowstorm day before and car only received in trade day or two before. Impressive showroom and great facilities More

by goofy356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregory McHugh, Jack LLoyd
January 21, 2011

I called Acton Toyota on Monday to see if I could bring the Matrix in for a State Inspection. Michelle, who answered my call, was very helpful and told me I could bring the car in any time and that they c More

by amreilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Crowley, Neil Schwartz
January 20, 2011

Valet greets you as you pull in....walks you to and opens the door....lots of service reps no wait......free home made lunch, coffee, juice and donuts while you wait.....accurately judge wait time.....will d More

by Debbij
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Mueller
January 16, 2011

Requested (on-line) info on 2011 Prius - Chat person said she's check and if available she's email me the info - I said I was only interested in the 2011 prius. Got email saying my query was routed to int More

by DUH
Friendliness
Recommend Dealer
No
Employees Worked With
on-line chat person - Ken Hsu
Jan 30, 2011 -

Acton Toyota of Littleton responded

We’re disappointed to read of your poor experience with our dealership. We’re especially concerned we did not stop sending you emails after you requested it end. However, I have personally ensured this has now been resolved. I take full responsibility for Ken Hsu not readily having pricing information for the 2011 Toyota Prius. It was a few days after you initially requested the information did I create our most aggressive Internet pricing for the 2011 Prius. Shame on me for taking so long to do this. If you are still considering the 2011 Prius and would like to offer Acton Toyota another chance to assist you, I would welcome to opportunity to help. I’ll happily provide you with as much information as you desire. Our dealership is serious about customer service and satisfaction. However, we do at times make mistakes. This clearly looks to be one of those times. I sincerely apologize for this. Respectfully, Ben Koller Internet Sales Manager 978-431-5867

Jan 31, 2011 -

DUH responded

I did get the 2011 info, and a nice apology (and no more email messages).

January 14, 2011

This is the third car I've purchased from Acton Toyota and the second from Wellington. He makes it all so easy. To start the process, I gave him a call and over the next week or two we handled all of the More

by chrish_sf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Wellington Pereira
January 13, 2011

I brought my Prius in for service at 7am. I was able to have breakfast and get connected to my work email right away. I had minimal down time which made the appointment rather easy. The honesty and strai More

by Dave Schubert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Neil Schwartz
January 12, 2011

Got a Prius III with the NAV package. Clear, straightforward lease. No games. Jim spent the time to aquaint me with the features and layout of the Prius (versus a Camry Hybrid which I also own More

by Rich_Lynch
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Sullivan, Jim Sullivan
January 11, 2011

This had been by far the easiest car buying experience I have ever had. I have purchased cars from different dealers in the past that seem to be quick to get a car out the door just to make a sale and be do More

by Leniroc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Downing, Tom Downing
...
252
...