Acton Toyota of Littleton

Neil was EXCELLENT as always. I really enjoy having him as my service manager. The service is fair and they have internet access while waiting which makes it really nice. They also offer free coffee, juic as my service manager. The service is fair and they have internet access while waiting which makes it really nice. They also offer free coffee, juice and pastry which is a plus in the morning. I bring both my truck and car there and will continue to do so. More

from the moment i drive through the service doors until the time i leave, i am greeted with smiling faces and positive attitudes! every rep that i have ever dealt with at this dealership seems to go ABOVE the time i leave, i am greeted with smiling faces and positive attitudes! every rep that i have ever dealt with at this dealership seems to go ABOVE & BEYOND to accommodate me to insure that my experience there is pleasant. the cafe there is AWESOME and the employees in the kitchen are equally pleasant to interact with, not to mention, the food truly is delicious! More

The process for purchasing a new vehicle was excellent. From the initial contact after reviewing Acton Toyota's website (which in itself is very well organized and very helpful) to the delivery of the vehi From the initial contact after reviewing Acton Toyota's website (which in itself is very well organized and very helpful) to the delivery of the vehicle, the process was very smooth. There was excellent, responsive customer service from the salesman, Tom Downing, and no undue pressure. A very straightforward process. I appreciate that they answered all my questions, were informative and didn't waste any of my time with unnecessary sales pressure. I really appreciated that the vehicle was ready and the delivery process was swift while at the same time allowing time to answer any questions I had. The price quoted initially on the internet was adhered to and it was a very good price. As always there is a little haggling over the value of a trade in but no games were played between shifting the new vehicle sale price on one end and adjusting the the trade in value. I was not totally pleased with the trade in value and don't see why dealers have to create such a margin between the trade in value given and the price they will sell it for, but this is the case at every dealer I have used. Seems to me that the margin (price they pay vs. price they sell for) they create on a used vehicle is always significantly more than the margin they have on the new vehicles they sell. As for the vehicle, a RAV4 Limited V6, it is an excellent choice. I have been a dedicated Honda/Acura owner for 30 years and was happy with those vehicles. I traded a Honda CRV EXL, which only comes with a 4 cylinder engine for the RV4 because I desired a more powerful, smoother engine. I am an avid reader and believer of Consumer Reports, particularly when it comes to vehicles. They have always rated the Honda CRV and Toyota RAV4 very closely. Frankly I don't understand that - this RAV 4 is a much better vehicle and clearly a better value than the Honda. Toyota succeeded in winning over a 30 year veteran of Honda products. I will now highly recommend Toyota vehicles to family and friends. Lastly, Acton Toyota's facilities are outstanding - the best I have ever seen, they have set a new standard of excellence. More

Both Ken and Joe were great. They were very patient to explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new ca explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new car and go through all complicated finance process. Both of them were very professional and extremely effective: the brand new car will be in my yard tomorrow and it only took four business days. It was a very pleasant experience in Acton Toyota. More

This is the third new car that I have bought at Acton Toyota. I have always had a pleasent experience. This time I worked with Gregg McHugh and he was very helpful and kept me informed with multiple ema Toyota. I have always had a pleasent experience. This time I worked with Gregg McHugh and he was very helpful and kept me informed with multiple emails. I was grateful for they way I was not pressured into buying the car or the extra features such as paint protection or whatever. The people involved were informative, but not pushy. When asked about my new Prius I have recomended Acton Toyota and to see Gregg. More

My husband and I had a great experience with Acton Toyota, considering all the bad publicity we thought we were going to get a heavy obnoxious sales pitch but it was very relaxed and informative. We Toyota, considering all the bad publicity we thought we were going to get a heavy obnoxious sales pitch but it was very relaxed and informative. We were very pleased with the salesman Gregg McHugh, his knowledge of the Camry we ultimately bought was pivotal in our decision to purchase it. Also, his personality was friendly and trustworthy. He firmly believed our purchase was the best for our needs. We have let others know of our positive experience at Acton Toyota and as of now I think one friend is in the process of buying a Camry. Sincerely, Mary and Mark Salvati More

Acton Toyota is a modern, state of the art dealership with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchas with an impressive cafetaria and waiting area. I have always disliked the car purchase process, but the sales and finance personnel made the purchase a facile transaction. The customer service did not end at the time of the sale. Three weeks after I took delivery, I needed a document for my prior vehicle. Shawn had it scanned and emailed to me within 10 minutes of my request. I look forward to having my vehicle serviced at Acton Toyota. More

Both Ken and Joe were great. They were very patient to explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new ca explain all details and policies to me even I thrown many questions which sounded too straightforward since it was my first time to purchase a new car and go through all complicated finance process. Both of them were very professional and extremely effective: the brand new car will be in my yard tomorrow and it only took four business days. It was a very pleasant experience in Acton Toyota. More

My wife and I were very pleased with the overall buying experience from this dealer. The major things that made this buying experience so good are as follows: 1. The dealer took the time to perform a deta experience from this dealer. The major things that made this buying experience so good are as follows: 1. The dealer took the time to perform a detailed review of the vehicle that we were trading in thus was able to provide a very fair value for the vehicle based upon various car valuation measurments. 2. The dealer put together a legitimate offer that represented a fair value for the vehicle being purchased as well as the trade. 3. The sales people were very detail oriented and documented all costs associated with the transaction. Nothing was hidden or glossed over. 4. The sales people were respectful of our time and did everything they could to meet our needs. My wife and I both agree that all of the people that we worked with Tom Downing, Steve Jensen, and Joe Tossi represented the very the best of the industry and we will surley recommend this firm to anyone we know who is in the market for a vehicle. More

This was the first time I made a purchase from a dealership and didn't feel like I paid too much. Jim was great to deal with. No high pressure sales. Made every attempt to get me the very best pric dealership and didn't feel like I paid too much. Jim was great to deal with. No high pressure sales. Made every attempt to get me the very best price on the truck I wanted. The dealership had great waiting areas with its own cafe. More