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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

October 31, 2009

New car purchase. I wanted a corolla manual strippy, cheap as I could get. I found this trim was was not in inventory at any local dealers. Shawn Gormley matched the lowest quote I was given and arran More

by 5651janft
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shawn Gormley-internet sales
October 30, 2009

As I am new to this dealer, the only customer service was to get a tube of touch up paint to match my new truck. Neil promptly got me the paint from the parts department. They also were speedy to add the r More

by WA1RHP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neil Oleary
October 30, 2009

Both people thar I worked with were very helpful and went out ofm their way to make sure that they delivered on both price and timelyness. Even though my purchase was only for an warrenty extension from Toyo More

by robroo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
2
October 29, 2009

POOR, customer relations. Inquired online about an '08 RAV with only 130mi or so. E-mailed because it was exactly what I'm looking for, a low mile, relatively new, and 4 wheel drive. Would fit the bill ni More

by tgraham
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
bob rabbi
Nov 16, 2009 -

Acton Toyota of Littleton responded

It is true that the demand for Rav4s in our area is quite high and the supply of quality pre-owned Rav4s, specifically the Limited model, is considerably low. Our correspondence should have been more personal and our mention of the Rav4 market should have been more detailed and comprehensive. Moreover, we should have noted to you that all our vehicles are priced very competitively as we do a great deal of price comparison through a proprietary online tool to ensure folks get a very aggressive and fair deal when they purchase a vehicle here. I have known Bob for quite some time (nearly 3 years in fact) and I sincerely do not believe his email of “Good luck” was meant to be anything more than just that- he wished you good luck in your search for a vehicle. I am sorry you may have taken it as a disrespectful comment, but it was not intended as such. If you do wish to pursue correspondence with our dealership regarding a vehicle purchase please let me know. Otherwise, we sincerely wish you well in your search for a vehicle. Respectfully, Ben Koller Internet Sales Manager 978-431-5867

October 28, 2009

I needed a new car and had decided on a Prius because of all the great reviews they had gotten, plus everyone I knew who drove one only had great things to say about them. The only thing I didn't know was i More

by cgmfifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juliana Chaves
October 28, 2009

I just purchased a 2010 Toyota Corolla through the Internet Sales department at Acton Toyota of Littleton. I would highly recommend Internet Sales and specifically Steve Jensen to anyone who is lookin More

by lpfannebecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Jensen, Steve Jensen
October 26, 2009

Acton Toyota's Internet Service Group was recommended to me by a friend and proved to be all that was promised. My transaction was processed quickly and efficiently. At a time when inventory is scarce o More

by ktarthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Townshend
October 22, 2009

We purchased a new Rav4 from Acton Toyota because we feel really comfortable with the dealership. We looked at a few other cars in this price range and felt the rav4 was our best bang for the buck. This is More

by sam514
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rabb
October 19, 2009

My experience was all positive. Everyone I dealt with at this dealership was friendly and helpful. No push, no up-sell, no price games. Best internet price quote on a new Prius 2010. I would not hesitate to More

by rvink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Townshend
October 17, 2009

Why Acton Toyota Is a good place to buy your next new Toyota. Shawn Gromley was a pleasure to deal with. He honered his online quote and I got a fair trade in value on my Yaris. Kieth in finance was n More

by jimraworth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : shawn gromley
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