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Acton Toyota of Littleton

Littleton, MA

4.3
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be: Simple We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure. Honest We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect. Guaranteed We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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221 Great Road

Littleton, MA

01460

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Showing 3,696 reviews

July 11, 2021

This was my first experience outside of the Jeep world in 2 decades. This dealership came highly recommended and I can see why! Great staff! More

by oldsoldier29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Doney
Jul 12, 2021 -

Acton Toyota of Littleton responded

We appreciate your recommendation of our dealership! Thanks again for your business! Take care!

July 11, 2021

Once I got into the dealership things went quickly. Was not happy that I had to wait 30 minutes to get into the service garage area. Not a big fan of the new procedure to wait in your car until a service t More

by LManser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Anderson
Jul 12, 2021 -

Acton Toyota of Littleton responded

LManser, thank you for sharing your feedback. We apologize for any inconvenience we may have caused you. If you would like to discuss further, please contact me directly. Thank you! Glenn Hoffman General Manager 978-431-5821 Acton Toyota

July 10, 2021

It would be 5 star, but see reason below. Leo was a five star. Leo in the service department was professional and helpful. Work was done on the car. However, after replacing my four tires and returning home More

by Mark
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Acton Toyota of Littleton responded

Mark, thank you for sharing your feedback with us. I’m sorry to hear about your experience with us. Customer service is our #1 priority, and we would appreciate the opportunity to re-earn your trust. Can you please call me directly so I can gather more information regarding your visit to our dealership? Thank you! Glenn Hoffman General Manager 978-431-5821 Acton Toyota

Jul 14, 2021 -

Mark responded

Mr Hoffman, We allowed the car to rest overnight. In doing so, the warning light has gone out. We are monitoring it. If the light does come back on, we will make an appointment to fix the problem. Thanks. Best regards, Mark Stevens

July 09, 2021

Very busy day for the service department. I had an appointment for 10K service and it took longer than expected but everything was done with care and ALL staff I spoke to were kind and very reponsive. More

by BJ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for the outstanding feedback! We are always happy to assist!

July 08, 2021

Satisfying welcome by the service team, good resolution of my car's technical needs and reasonable price. It is always a good experience to come to Acton Toyota. More

by marc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs!

July 08, 2021

All staff in Acton Toyota of Littleton are great, I feel comfortable there , the prices are good too and nice cars Thank you so much More

by George
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Doney
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for the recommendation! We are always happy to assist!

July 08, 2021

Always top notch service and helpful and pleasant staff, no different this time! Fast processing, did service in exactly the predicted time, got me on my way quickly. More

by Herb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for taking the time to post your 5-star review. We appreciate your support!

July 08, 2021

cost less than expected. Wait time less than expected. Service friendly. Wait area has free internet and is comfortable. Getting initial work started was smooth More

by ken.heller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leo
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for the kind words! We are always happy to assist!

July 07, 2021

My wife and I came back specifically to Steve Kiviat after four years to buy another RAV 4, this time for her. Steve is a wonderful salesperson and made the buying experience easy and without pressure o More

by ray.costa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Kiviat
Jul 08, 2021 -

ray.costa responded

Please post this on your website and thank Steve for his professionalism and courtesy.

Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for the 5-star review! We hope you continue to choose Acton Toyota for all your vehicle needs!

July 07, 2021

One of the best for service, around! Let’s face it, it’s not fun waiting for your car to be serviced, but Acton Toyota makes for a comfortable wait! More

by Deljs1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Acton Toyota Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Acton Toyota of Littleton responded

Thank you for the 5-star review! Please let us know if there is anything else we can do for you!

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