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Acton Toyota of Littleton
Littleton, MA
3,696 Reviews
Acton Toyota of Littleton pledges its sales process will be:
Simple
We will assist you in a straight-forward manner that is focused on helping you find the vehicle you want at a competitive price without any hassle or high pressure.
Honest
We will deliver you a transparent sales process where information is accurately and openly shared with clarity and candor. We promise to respect your intelligence and your desire to be treated with courtesy and respect.
Guaranteed
We will stand by and make good on the commitments made during and after your purchase. The prices that are advertised and we agree to will be honored and never change. You will pay exactly what you are quoted and you will never be surprised with any hidden fees.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,696 reviews
April 17, 2021
Steve Jensen was attentive and answered all our questions. He was very professional no pressure Salesman. My son Sean recently bought a Prius Prime from Acton Toyota and he loves it. My husband and questions. He was very professional no pressure Salesman. My son Sean recently bought a Prius Prime from Acton Toyota and he loves it. My husband and I both bought cars in 2010 from Acton. We have been pleased with service over the years. I am hoping to pick up my car Monday April 19, if inspection is done . Thank you Judith and Dan Sweeney More
by Nurse1963
Employees Worked With
Steve Jensen
April 17, 2021
This is my fifth car deal I have made with Tom Downing at Acton Toyota of Littleton. He listens to what I want and helps me find the right car and make the transaction go smoothly. I drove down from Maine to Acton Toyota of Littleton. He listens to what I want and helps me find the right car and make the transaction go smoothly. I drove down from Maine to see and work with Tom Downing and everyone there to make it go well. You need a picture in sales dept. More
by dolphinoz
Employees Worked With
Tom Downing
April 16, 2021
I was immediately processed so my car could be serviced promptly. My advisor, Mr. Gregoire, was polite, efficient and patient. He clearly explained the need for additional work. And he was patient with m promptly. My advisor, Mr. Gregoire, was polite, efficient and patient. He clearly explained the need for additional work. And he was patient with my requests to repeat some comments (I am hard of hearing) as well as patient with my troublesome cell phone. More
by pahubley
Employees Worked With
Leo Gregoire 5 stars
April 16, 2021
Service done promptly and completely, and I was kept informed every step of the way. Many thanks to Kim for her prompt attention to my questions.. informed every step of the way. Many thanks to Kim for her prompt attention to my questions.. More
by Sara
April 16, 2021
Our Salesman Brian Doney was terrific. Smart, easy to talk to, very professional. Great guy all around. We needed some extra days to conclude the deal and he was very patient. talk to, very professional. Great guy all around. We needed some extra days to conclude the deal and he was very patient. More
by Ethan
April 16, 2021
I worked with Carlos, I found the experience to be very low stress and very professional. I was impressed that Carlos sent me a video he created to "show"me the car ahead of time and the time he spent goi low stress and very professional. I was impressed that Carlos sent me a video he created to "show"me the car ahead of time and the time he spent going over the features was much appreciated. High marks for customer service! More
by la.klein2
Employees Worked With
Carlos Beltran
April 16, 2021
Always have Service thru you, Find Service is most efficient and work always excellent. Updates given when trouble found. Since 10/2002 I've been coming to you and would recommend your service to an efficient and work always excellent. Updates given when trouble found. Since 10/2002 I've been coming to you and would recommend your service to anyone. More
by cabpjb
Employees Worked With
Other Employees :
Neil Schwartz, Michael Saunders
April 15, 2021
Justin,Over the last 2 years (year before COVID), it has Justin, Over the last 2 years (year before COVID), it has been very difficult to get thru to Customer Service on telephones. I alwasys had to leave a Justin, Over the last 2 years (year before COVID), it has been very difficult to get thru to Customer Service on telephones. I alwasys had to leave a message. It also used to take 24 hours before I get a call back for a voice message left. It 's been very frustrating! With Herb Chambers Toyota in Auburn, I could always talk to a human being within 3-5 minutes on my 1st call. That's quite a difference. Based on my 1st experience in 2021, it seems like Acton Toyota has solved these communication problems. With the addition of website service appointments and a chat service, which I used on Sunday, I am hoping that these problems are a thing of the past; otherwise, I just use my local service stations in Holden instead. Service was great and you promised 3 hours and it took 2 hr 45 min. Bravo! More
by redsoxbill
Employees Worked With
Other Employees :
Chris in Service was very helpful, professionial and courteous.
April 15, 2021
My appointment on Tuesday 4/13 for service on my Rav 4 was as always.. professional knowledgeable with top notch service.. and they took care of my mouse issue.. was as always.. professional knowledgeable with top notch service.. and they took care of my mouse issue.. More
by Barbara
Employees Worked With
April 14, 2021
Great job. Brent was very good. Kept me updated throughout the whole process, as well as gave me options. This time it was done very quick and didn’t have to wait long. throughout the whole process, as well as gave me options. This time it was done very quick and didn’t have to wait long. More
by JustinS
