Acura Columbus

New lease. Great job, I was in an out in an hour to return lease and get a new 2017. Steve and Derek we very helpful and clear on information. I would highly Great job, I was in an out in an hour to return lease and get a new 2017. Steve and Derek we very helpful and clear on information. I would highly recommend Acura Columbus for anyone looking for new wheels. More

Wast of money Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for Took my 07 Mdx for ABS light, dropped off my car , I was told that they would charge me $120 for a diagnostic check, never told me that it's $120 for each hour , Bob called me the next day saying that they already spent 1 hour looking for the issues and found a lot of problems it would be a $4000-$5000 job he said and recommended to take it somewhere els and it would be ready for pick up in about an hour , so i asked him to stop right there and to have all the issues that he told me about in details to be put in so I can take to another mechanic , I went to pick it up 4 hours later , Bob was at lunch it took them 15 min just to find my paperwork , he never even started interning the info his tecnition wrote on the back of work order , so I paid and asked the lady to have him email me the info and to have him call me . So he never emailed me or called , I called a few times trying to talk to him and leaving him a couple of messages , he finally called me back after I talked to his manager . Emailed me very little info , it was so unusfull ,so waste of money. More

Smooth recall repair Bob was courteous and helpful. The repair was done very well and vehicle was returned clean. Great to have wifi and coffee while I waited at the dea Bob was courteous and helpful. The repair was done very well and vehicle was returned clean. Great to have wifi and coffee while I waited at the dealer. More

Courteous and fast service My Acura was part of the Tamara airbag recall. from getting my rental car to towing the Acura in for the replacement airbag, my experience was excelle My Acura was part of the Tamara airbag recall. from getting my rental car to towing the Acura in for the replacement airbag, my experience was excellent. I didn't have long to wait at the dealership before my car was fixed! I am well satisfied. Thank you. More

Always a pleasant experience Zach was helpful and pleasant. Usually get you in and out with a loaner. I never worry about taking my MDX here for service, my last two visits have b Zach was helpful and pleasant. Usually get you in and out with a loaner. I never worry about taking my MDX here for service, my last two visits have been great. More

extremely poor customer communication Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communica Never received call when part arrived. Appointment made not appropriate amount of time for service required. Parts and service rep did not communicate accurate info. And I did not even receive the correct part. More

Standard A1 service Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. Chris in the service department was extremely helpful in getting me changed in and taken care of. A+ for a quick in and out oil change. More

The work was done well. It was professional and ponctual. Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make Because the job was done with professionalism and punctuality. I love Acura dealer. They treat people with respect. The place is attractive. They make me feel at home. More

"Excellent customer service" "Great Service" The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not "Great Service" The customer service we received was outstanding from beginning to end. Owner (John) what a great guy he make sure that i was not leave without buying a vehicle which my wife and my daughter like it and also he treated like a family member great job Mr John i will never forget your service which you provide me by your team member Mr Zack who was my salesperson and also he did make sure that my buying process goes smooth and he didn't leave until i left the parking lot and also when i reach home i forget something and i called him in a few minutes he called me back and make sure everything is ok..what a great service from Acura Columbus. I highly recommended this dealership for your new or used car, one thing sure you will never disappointed from their team .. I have already recommended to my many friends. . Thank you for my Acura and the great experience.thanks again Mr John and his Team...... More

Recent service As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: Af As far as I can tell, the warranty parts installed are doing what they should be doing. This was only my second service, but a few disappointments: After dropping the car off at the 9:15 appt time, I was told I'd be called around noon with an update- that didn't happen and I called at 1:00 to check on the status. When I picked up the car, I found a mechanic's tool in my driver's door pocket, messing up the items I had in there. The paper mat put down to protect my floor mat was crumpled up in the passenger seat. There were black boot marks on the exterior and interior kick plates on the driver's side. While wiping down the car after the wash, someone forgot to finish the job and the exterior passenger's side of the front window was such a mess I had to clean it myself to see out clearly. Pretty minor stuff in the scheme of the repairs done, but still not what I expected after spending the kind of money I did on the RDX. All the folks I interacted with were polite and professional, and I was given a free oil change coupon when I voiced my concerns to the lady who called the next day to check on my service experience. More