Acura Columbus

Excellent customer service from the service department. They were prompt, reliable, and brought my car back looking better than it was. They were prompt, reliable, and brought my car back looking better than it was. More

So my last car buying experience was not a good one. Like it ended up in a multi year lawsuit against the dealership who refused to admit that they did anything wrong, but they still ended up paying for Like it ended up in a multi year lawsuit against the dealership who refused to admit that they did anything wrong, but they still ended up paying for it in the end. I was honestly scared of going to another dealership. I was afraid of getting taken advantage of again. I was afraid of being talked down to and bullied by the staff and have them treat me like “you need us, we don’t need you. Take what we offer you and be happy.” That may sound overdramatic, but after my last experience, I was just honestly terrified. Thankfully, I worked with Steve and Ryan when I came to Acura Columbus. They were both amazing. They were so kind, they worked with me every step of the way, they didn’t make me feel judged, they didn’t make me feel rushed, they talked through things with me, they made me feel comfortable about the whole transaction and it honestly restored my faith in some dealerships. They even stayed after closing to help me out. I can’t tell you how grateful I am and what a relief it is to be out of my old car and into this new one. It takes such a burden off my shoulders to be in a safe vehicle. Steve and Ryan, thank you guys so much for everything! I truly appreciate it and will definitely be visiting again in the future whenever I have a need to! More

Great service and people! I recommend their service department to all seeking honesty in repairs! I recommend their service department to all seeking honesty in repairs! More

I was very satisfied with the service I received on my RDX.. Everyone I interacted with was very knowledgeable and helpful. RDX.. Everyone I interacted with was very knowledgeable and helpful. More

Excellent service. Very kind and courteous employees. I have been in the Columbus area for 3 years and always use this dealership. Very kind and courteous employees. I have been in the Columbus area for 3 years and always use this dealership. More

Consistently excellent service - for small & big things. Got to service for an oil change at 8:30 and was gone by 9:30. Thank you Got to service for an oil change at 8:30 and was gone by 9:30. Thank you More

Great service experience. Acura Columbus fixed the Tire Pressure Monitoring System on my car after I had tires replaced at a tire shop. Acura Columbus kept my car for 1-1/2 da Acura Columbus fixed the Tire Pressure Monitoring System on my car after I had tires replaced at a tire shop. Acura Columbus kept my car for 1-1/2 days and service advisor Prescott provided text updates to keep me informed at each step of the process. More

Francesco made the car buying experience so stress free and easy. He worked hard to make a good deal with us. and easy. He worked hard to make a good deal with us. More

Need to reevaluate how your approval process for additional recommended services. I tried to approve online from text msg link - final approval after signature didn’t work; called service and left additional recommended services. I tried to approve online from text msg link - final approval after signature didn’t work; called service and left vmail with approval and also texted the technician with approval. None of the approvals were received and now I have to make a 2nd trip to finish services. More