Acura Columbus

It was flawless I was met at the valet with a helpful individual who explained what I would need to provide in order to get the loaner car. He walked me to the counte I was met at the valet with a helpful individual who explained what I would need to provide in order to get the loaner car. He walked me to the counter and Amanda in the service center was great. She gave me the details for the estimate and stated that if it was possible to repair the rotors instead of replacing them that's what would happen. Low and behold it was in fact what occurred. When I returned the loaner to pick up my car it was in and out and very quickly. Love the valet for service, makes it very convenient to do before the workday begins!! Thank you More

Excellent Customer Service The whole staff was friendly and attentive. The cars I looked at were explained well, the overnight experience was a real selling point. All the fea The whole staff was friendly and attentive. The cars I looked at were explained well, the overnight experience was a real selling point. All the features of the car I selected were well explained - and there are many to review. Thank you for a positive experience. More

Great service priceless-seriously, it was free! This Accura dealership sent me a coupon for my first service check free. You might expect that would mean they hoped to find something wrong that I'd This Accura dealership sent me a coupon for my first service check free. You might expect that would mean they hoped to find something wrong that I'd have to pay for but instead the coupon covered the complete cost of the service; an $85.00 savings. In addition they fixed a slow leak in my tire. Absolutely amazingly wonderful! More

Good experience Recently, I purchased a second car from this dealership. Steve Ault and the entire staff are true professionals. Helpful, respectful, knowledgeable, a Recently, I purchased a second car from this dealership. Steve Ault and the entire staff are true professionals. Helpful, respectful, knowledgeable, and friendly, they made the process efficient, transparent and relatively painless. Cost was very competitive and reasonable. I would recommend this organization, and especially Mr. Ault, highly. More

Great customer service! The experience was great! I was asked what I needed to lease an Acura again and my needs were met. I was disappointed in my interior option colors, bu The experience was great! I was asked what I needed to lease an Acura again and my needs were met. I was disappointed in my interior option colors, but I understand that was out of JR's control. Both sales reps were very professional! More

Professional and knowledgeable. Sales reps were very professional, courteous, and had a good grasp of the product. All of our questions were answered to our satisfaction. We were abl Sales reps were very professional, courteous, and had a good grasp of the product. All of our questions were answered to our satisfaction. We were able to test drive and keep the vehicle overnight which helped finalize our decision. Our overall experience was excellent. More

Very helpful and professional staff Our previous vehicle finally gave up on us at a very inopportune time and we found a very good deal on a used replacement at Acura Columbus. They mana Our previous vehicle finally gave up on us at a very inopportune time and we found a very good deal on a used replacement at Acura Columbus. They managed to not only receive our old vehicle(towed in around noon) and verify the transmission had failed/needed replacement, but also had worked our financing(with our trade-in) and had everything ready to go by that afternoon. The valuation of our trade-in coupled with the low price of the new(used) car was extremely fair and we could not be happier. More

Came through for us in a pinch! We looked at Acura ILX Hybrids in our home town of Charlotte, NC and were told by the Hendricks dealership in our area that it was impossible to get a We looked at Acura ILX Hybrids in our home town of Charlotte, NC and were told by the Hendricks dealership in our area that it was impossible to get an ILX Hybrid in blue and that they had no interest in trying. Needless to say Hendricks did not get our business. It took my wife all of five minutes to locate not one, but two blue ILX Hybrids at Acura Columbus. We contacted Jason Byerly, a salesman at Acura Columbus, who helped us with the details of the purchase at a very reasonable price. Everything was completed over the web or by phone. We have family in Ohio so we simply swung by Acura Columbus on our way up North and picked up our new car which was waiting for us all shiny and new at the Acura Columbus. It was in January, we had our dog Jessie with us, and Acura Columbus even let us bring our dog into the dealership out of the cold. It was a real treat for Jessie who is a real people person(dog). Everyone at Acura Columbus was absolutely wonderful, a far cry from the sullen resistance our needs received at Hendricks Acura in Charlotte. We have our Acura ILX Hybrid serviced at the Crown Acura dealership in Greensboro, NC since we will never set foot in a Hendricks dealership again. We would be 100% comfortable getting our car serviced at Acura Columbus if we lived closer. They are everything a new car dealership should be. When we are in line to get a new Acura we will be sure to make a special trip to Acura Columbus once again. More

Good People Great experience on purchasing a new TLX for my wife. Jason was prompt in getting back with me as well as getting top dollar for my trade. Great experience on purchasing a new TLX for my wife. Jason was prompt in getting back with me as well as getting top dollar for my trade. More

Excellent Experience, I dislike surveys. I don't think they are helpful. Unless you give everything an excellent rating your sales person is penalized. The Experience, I dislike surveys. I don't think they are helpful. Unless you give everything an excellent rating your sales person is penalized. Therefore, if you like your sales person one just marks excellent on everything. More