Acura Columbus - Service Center

2015 TLX still vibrates at highway speeds Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three di Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three different shops, 2-Acura and 1-Honda, the problem still continues. To me it appears some dealers aren't dealing with the issue, or they lack guidance from Acura on resolution. More

Fast and enjoyable As always service was in a timely manner. The waiting room had good coffee and just enough time to what's new in the showroom. As always service was in a timely manner. The waiting room had good coffee and just enough time to what's new in the showroom. More

Sloppy service tech again. I have been a loyal Acura owner for over 30 years and I have taken my Acuras in for dealer service routinely. This initial trip into Columbus Acura wa I have been a loyal Acura owner for over 30 years and I have taken my Acuras in for dealer service routinely. This initial trip into Columbus Acura was a repeat of the past poor service......greasy finger prints on the main screen......a puddle of oil on my garage floor upon the return from my service ...and a new one.....claiming the tires needed to be rotated...now. I'm done and I won't be back. More

First class service on emergency maintenance need At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over 3 hours from the dealership as the normal business hours were coming to an end, but I was able to contact Todd Skidmore the Service Manager to explain my dilemma of needing to get on the early morning maintenance schedule so I could manage to make it back in time for an important business meeting in Harrisburg PA. Todd told me to get in early in the AM and he would ensure the maintenance work could be completed so I could get back on the road no later than mid-morning. Everything worked out well, the service team was exceptionally professional and customer service oriented. They did quality work without gouging me on my emergent need. Wish I lived in Columbus full time to get this type of hands on service. More

Friendly & fast! Great first service for my certified used MDX (bought from same dealer). Everyone was very friendly, took time to explain process, several comfortable Great first service for my certified used MDX (bought from same dealer). Everyone was very friendly, took time to explain process, several comfortable areas to work while I waited and I was in and out in under an hour. Not only that but they washed my car too! More

Best service hands down! When I had issues with my RDX this service center was more than helpful. Even though I did not purchase car at their dealership, they still treated m When I had issues with my RDX this service center was more than helpful. Even though I did not purchase car at their dealership, they still treated me like I was the most important customer to step through the door. Gave me a loaner car and got to the bottom of the issue and took care of it. Will always come here for my Acura service! More

Above and beyond my expectations for a car dealership From the moment I stepped foot on this dealership lot I have never been more impressed. They have surpassed every expectation from my car buying exper From the moment I stepped foot on this dealership lot I have never been more impressed. They have surpassed every expectation from my car buying experience to the personal service I have received. The service department is courteous and knowledgeable. I highly recommend buying your car here and having it serviced here. You will not find better people anywhere. More

Great service! I love how professional Acura Columbus always is. They greet me in the parking lot, walk me to the counter, walk me to my loaner and text me when my I love how professional Acura Columbus always is. They greet me in the parking lot, walk me to the counter, walk me to my loaner and text me when my car is done. Love this place! More

Professional Service Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwil Service experience was extremely professional from scheduling the appointment, to diagnosing the problem, to working with Acura corporate for "goodwill" consideration, to completing the repair, keeping me posted on status, to following-up after pick-up. Truly an impressive effort!! Thank you!!! More

Great service experience I had a great experience from start to finish. It started with valet checking me in. The service tech took the time to ride with me to personally hear I had a great experience from start to finish. It started with valet checking me in. The service tech took the time to ride with me to personally hear the noise / issue I was having. The service was completed on time. The entire staff was friendly and went the extra mile. More