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Acura Columbus - Service Center

Dublin, OH

4.9
1,162 Reviews

1,162 Reviews of Acura Columbus - Service Center

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May 14, 2024

Service was timely and very professional. Non-pushy. Agent was very knowledgeable. Checkin was easy More

by mebeaulieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2024 -

Acura Columbus responded

Good news! Thanks for giving us the opportunity to help, - John Connelly’ Owner/Acura Columbus

May 11, 2024

They communicated very well through the process! The repairs were found to be less than anticipated which was greatly appreciated. Clayton was great to work with! Thanks! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2024 -

Acura Columbus responded

Good news! Glad Clay could help. Thanks for your trust. Thanks, John Connelly Owner/Acura Columbus

May 10, 2024

I’ve been coming to Acura of Columbus for several years. They have always been professional & accommodating to my needs! The text feature is absolutely genius! They have communicated w/ me even past operati More

by Schel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayley Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Im not sure of the names, but I’m sure I’m probably missing someone. Regardless, they’re all amazing!
May 11, 2024 -

Acura Columbus responded

Perfect! Thank you so much. I shared this with everyone at the store. Definitely made my day! Thanks, John Connelly Owner/Acura Columbus

May 06, 2024

Always a good experience. So convenient with pickup and delivery. I trust them to be honest with repairs and am satisfied price is fair. They also back up all the repairs and More

by Piper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Acura Columbus responded

Thanks for your trust! Glad you like the pick up and drop off. Thanks, John Connelly Owner/Acura Columbus

May 05, 2024

I brought my RDX to check on the blind spot being turned off - it was a Monday and they were super busy but still so polite and did not charge me for turning it on which made my day . Thank you. I love my A More

by joannelmorrissey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Prescott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Acura Columbus responded

Very nice — thanks for taking the time to write! - John Connelly Owner/Acura Columbus

May 01, 2024

We love the Acura of Columbus Service department! They have wonderful communication (love the texting feature), they are honest, helpful and so easy to work with! We adore Jami! She is the absolute More

by Rebecca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Acura Columbus responded

Agreed on Jami! And the texting! Thanks for your trust. - John Connelly Owner/Acura Columbus

May 01, 2024

Genuine, helpful, responsive, and fast. Dropped car off for oil change, took about 40-45min like they said. More

by Kevin O.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2024 -

Acura Columbus responded

Thanks Kevin — glad things went smoothly! - John Connelly Owner/Acura Columbus

April 30, 2024

The Acura Columbus service department has continued to exceed my expectations. They really go the extra mile to help their customers. I can’t thank them enough. More

by stanfordr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Acura Columbus responded

Thanks for your trust and the opportunity to help! - John Connelly Owner/Acura Columbus

April 29, 2024

Incredible service by every measure. I give Acura Columbus my highest praise. I would not consider taking my car anywhere else. More

by MDXOWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Nader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Acura Columbus responded

Very nice!! Thank you so much. Very kind and greatly appreciated. Thanks, John Connelly Owner/Acura Columbus

April 23, 2024

Worst customer service, which is shocking because this is Acura and not a Hyundai dealership. Most rude and unfriendly people I have seen at a car dealership. Slow and avoidant in their responses to my texts More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jami Meredith
2.0
This rating includes all reviews, with more weight given to recent reviews.
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