Acura Of Pembroke Pines

Extremely poor experience. I purchased a 2020 RDX AWD in July, for export. Inexplicable delays at their end re paperwork (including sending urgent papers by the slowest FedEx I purchased a 2020 RDX AWD in July, for export. Inexplicable delays at their end re paperwork (including sending urgent papers by the slowest FedEx option) really messed up the shipping timing. They were pleasant enough but ineffectual. I did not drive the vehicle for 1 month due to travels (it would have arrived earlier if they had been on the ball). Shortly after my return it developed a clicking sound in the speaker system. Intensely annoying and distracting when driving (and I believe a genuine safety issue given how distracting it is). Plus, cannot use infotainment system for music or calls. All this on a Tech spec RDX. 5 mins internet research showed this is a known issue for this model. Subject of a service bulletin and a warranty extension etc. The reaction of Acura of Pembroke Palms? Washed their hands. They will SELL me components to carry out what is a large fix but refuse to supply them free of charge. $99. Against a vehicle that I paid almost $38,000 for. What was the $799 dealer fee for if not to check that a car under warranty has had all service bulletins applied. Whatever you do, if you are thinking of buying from this dealer, exercise real caution. I would never give them my business again. More

Every time I visit this location, I leave with a feeling of satisfaction knowing that the work has been top notch. Have been bringing my vehicle's to them for over 10 years and every visit has been satisfyi of satisfaction knowing that the work has been top notch. Have been bringing my vehicle's to them for over 10 years and every visit has been satisfying. More

Marco is a professional, friendly, caring advisor. 👍🏼 he checks that everything is done properly. Thank you Marco 👍🏼 he checks that everything is done properly. Thank you Marco More

The adviser did not have a good solution for my concern and basically answered me like it wasn’t his problem. and basically answered me like it wasn’t his problem. More

Lucas is a ver knowledgeable and helpful service representative. He always help me out and find the easy way of how to resolve any of my issues representative. He always help me out and find the easy way of how to resolve any of my issues More

As always, Emilio was very responsive and helpful! Best Service Advisor that I have worked with at your Dealership. Loaner vehicles should be a lost less complicated! Best Service Advisor that I have worked with at your Dealership. Loaner vehicles should be a lost less complicated! More

Very fast, easy, and honest work. They did all the work to get me exactly what I wanted. Rodney is the best! They did all the work to get me exactly what I wanted. Rodney is the best! More

We've been having our Acura serviced at your dealership since we purchased the car. The service is excellent and the prices are well within reason. We won't go anywhere else. since we purchased the car. The service is excellent and the prices are well within reason. We won't go anywhere else. More

It’s been 5 weeks since I traded in my car and they still have not paid it off. I am getting collection calls from my previous bank. No one wants to help. have not paid it off. I am getting collection calls from my previous bank. No one wants to help. More

Excellent customer service. Andrew, Jose and the Acura family were all so welcoming and accommodating. Thank you for the experience. We'll be back again for our next vehicle. Andrew, Jose and the Acura family were all so welcoming and accommodating. Thank you for the experience. We'll be back again for our next vehicle. More