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Acura Of Pembroke Pines
Pembroke Pines, FL
9,623 Reviews
Welcome to Acura of Pembroke Pines!
We are located at 15601 Pines Boulevard in Pembroke Pines, FL and we invite you to stop by and enjoy our newly renovated facilities. While shopping for your new or used Acura, or bringing your Acura in for service, enjoy complimentary wi-fi and coffee while you relax in our lounge and cafe or let the kids hang out in our children's play area while shopping for your new or used Acura near Miami, Fort Lauderdale, & Pompano Beach, Florida.
We have been ranked the number one volume New Acura store in the South East United States for the last 7 years in a row!* We're able to do this by providing South Florida shoppers with excellent customer service and a relaxed car buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:30 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 8:00 PM
Wednesday 7:30 AM - 8:00 PM
Thursday 7:30 AM - 8:00 PM
Friday 7:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 9,623 reviews
May 05, 2021
Total lack of communication form service advisor. I dropped off the car on Thursday for oil change and check on brakes & squeaking passenger window (car had 6,201 miles). I had to call late in the aft dropped off the car on Thursday for oil change and check on brakes & squeaking passenger window (car had 6,201 miles). I had to call late in the afternoon and was told that the front brake pads needed to be replaced and front disc brakes needed to be resurfaced plus a relay needed to be installed on the passenger window. He said his supervisor was going to look into it and if approved they would order the parts. No call from advisor, on Monday afternoon I had to call for status. He told me the parts were ordered and would be in on Tuesday, told me car would be ready either Tuesday or Wednesday. Then no call from advisor, I had to call on Thursday where he then told me part was not in, that car would be ready Friday or Saturday. On Saturday I finally get a call, (do not think it was my advisor Andres), who called and left a message at 4:30pm that the car was ready, and that they would be open on Monday at 8am. They called so late that I had no opportunity to pick the car up on Saturday as they were already closed. Service advisor never took the time to ever call me and keep me informed of what was happening, why a car with only 6,000 miles would need the brake discs resurfaced. I also noticed that when I picked-up the car it had 6,237 miles in it. Is it normal for the car to be driven 30 miles? This is the 1st time I drop of my car for service and I was very disappointed by the lack of professionalism and communication. More
by mavelp17
Verified CustomerEmployees Worked With
Andres Perez
May 05, 2021
Really enjoyed my experience. My service representative Neville was extremely helpful, friendly, attentive, knowledgeable, and kind. I was completely at ease with the service experience and I will be retur Neville was extremely helpful, friendly, attentive, knowledgeable, and kind. I was completely at ease with the service experience and I will be returning! More
by Ms. Losier
Employees Worked With
Neville Braganza
May 04, 2021
I would like to thank Ron for helping out today in getting my car serviced. It is always excellent service and customer appreciation is at its best. getting my car serviced. It is always excellent service and customer appreciation is at its best. More
by KRNBARBIER
Employees Worked With
Ron
May 04, 2021
excelent options and service, I just bought the car but I hope everything will be ok with the time, thank for the help that I received. hope everything will be ok with the time, thank for the help that I received. More
by carlos
Employees Worked With
May 04, 2021
I bought my second Acura MDX and cannot be happier with my purchase. Everyone was very professional and helpful. I was very satisfied with the deal they gave me. Joe Urteaga was my salesman and I highly r my purchase. Everyone was very professional and helpful. I was very satisfied with the deal they gave me. Joe Urteaga was my salesman and I highly recommend him. More
by hacu1345
May 04, 2021
Brought my car in for a route oil change, took the car wash. My car was never wash and I ended up paying too much. I’ll be finding a mechanic to do the same job for less. wash. My car was never wash and I ended up paying too much. I’ll be finding a mechanic to do the same job for less. More
by MANNINGANNA21
Employees Worked With
Neville Braganza
May 04, 2021
My family can always count on Service Advisor Jordan Ferber to take care of our vehicle in a timely manner. Thank you to the service department. Ferber to take care of our vehicle in a timely manner. Thank you to the service department. More
by KVC2284
Employees Worked With
Jordan Ferber
May 04, 2021
Good dealer. Everyone was very friendly. Especially the finance person. I can’t remember his name. Overall good experience with the lease of my RDX. finance person. I can’t remember his name. Overall good experience with the lease of my RDX. More
by VT1234
May 03, 2021
Absolutely amazing atmosphere. Everyone is so warm and welcoming from the GM to the cafeteria staff... 5. wish there was a higher rating I would give it welcoming from the GM to the cafeteria staff... 5. wish there was a higher rating I would give it More
by Bee
Employees Worked With
Doug Campbell, Mike Duggan and George Ramirez
