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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,043 Reviews

5,043 Reviews of Acura Of Pembroke Pines - Service Center

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November 18, 2021

The service was fast and professional. Car had a noise due to brake pad wear that the dealership had advised would occur and is now running smoothly. More

by ANDYC620
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2021 -

Acura Of Pembroke Pines responded

Thank you for sharing your experience! We appreciate your business and look forward to your next visit with us here at Acura of Pembroke Pines!

November 17, 2021

Great people take care of you always in and out plenty of things to eat service always on point More

by FELIZ.JERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for your loyal business! We're truly grateful to have you as an Acura of Pembroke Pines customer and look forward to seeing you at your next visit!

November 17, 2021

Great and timely service with courteous staff that explain the entire process and outlined all the parts needed and costs of installation. More

by KPalmer
Customer Service
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

We're thrilled to hear our team delivered five-star service! Thanks for visiting Acura of Pembroke Pines and please don't hesitate to reach out if we can be of service again in the future!

November 17, 2021

Have been coming here for years and will continue to do so. Very friendly service. More

by AGUTIERREZ326
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for your loyal business! Our team looks forward to your next visit with us here at Acura of Pembroke Pines!

November 17, 2021

The service is amazing, their pricing is competitive, and they are there to help with issues not create issues. Always a pleasure to deal with Jordan, a true professional. More

by CBHALL3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for this wonderful feedback about the Acura of Pembroke Pines team! We're honored to have you as a customer and look forward to your next visit!

November 17, 2021

Service was exceptional, service agent was on the ball with communication and fully engaged with personal touch. More

by jramal2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this awesome feedback! We appreciate you visiting us here at Acura of Pembroke Pines and hope to see you again in the future!

November 17, 2021

Ok waited about 35mins before I was seen although I had an appointment and was early More

by PAEWILLI1946
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for visiting our team at Acura of Pembroke Pines! We hope to provide you with a more efficient appointment next time.

November 17, 2021

Service completed on time at a respectable price. Service Manager Jordan Ferber is always very attentive to my needs More

by MIACJL8A
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 18, 2021 -

Acura Of Pembroke Pines responded

Thank you for being an Acura of Pembroke Pines customer! We appreciate your five-star rating and look forward to seeing you next time!

November 17, 2021

Jordan was nice and always personable. One of the standout advisors there. Had my car detailed and came back looking like new More

by Fred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
Nov 18, 2021 -

Acura Of Pembroke Pines responded

We appreciate your wonderful feedback and can't wait to share it with Jordan! Thanks for being an Acura of Pembroke Pines customer - we'll see you at your next visit!

November 16, 2021

I scheduled an appointment online only to discover when dropping off my car that my service rep was on vacation. I was referred to another rep. For a B1 service and a squeaking sound when I break. . I wait More

by DONNAHAMILTON4494
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this experience. We're disappointed to hear that your recent visit with us was anything less than exceptional and will make sure that the situation gets addressed with the team. We hope to provide you with a 5-star experience next time.

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