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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,494 Reviews

5,494 Reviews of Acura Of Pembroke Pines - Service Center

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January 08, 2022

I’ve been having my 2007 Acura TL SType serviced at your dealership since I purchased the car. I’ve always received excellent service. Kevin will be the service tech I’ll use at this point. He’s a positi More

by capoprimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your service needs! We appreciate your awesome feedback and can't wait to share it with Kevin & the team. Take care and we'll see you at your next visit!

January 07, 2022

Exceptional customer service. Kevin, my service advisor was outstanding throughout the entire process from drop off to pick up. He kept me informed at every decision point. I would definitely buy another v More

by ANTHONYAZANNINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2022 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this wonderful feedback! We're happy to hear that Kevin took such wonderful care of you and we'll be sure to let him know how much you appreciate his excellent service. Thanks for choosing Acura of Pembroke Pines - we look forward to seeing you next time!

January 06, 2022

The dealership are four walls. What it makes it great are the people. Marco with no questions is the best person that you can ask for his help and support on your car. HE IS THE BEST!! More

by Hairparra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you so much for the kind words and five-star rating! - Acura of Pembroke Pines

January 06, 2022

Went for an oil change and they had all the wrong information with my car bin number. I gave all the correct information to be entered in the system but when picking up my car the wrong information w More

by DELGADOANAIVIS
Recommend Dealer
No
Employees Worked With
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Acura Of Pembroke Pines responded

We're disappointed to read this review. We take these reviews seriously and would like to help resolve your concerns. Please contact our Service Department - (877) 468-9930. Thank you.

January 06, 2022

Best service I have ever had at a dealership in my 40 years on this earth. More

by noah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Wow! This is awesome feedback, Noah! Thank you! - Acura of Pembroke Pines

January 06, 2022

Very disappointed with this service department and in the technician and the service advisor. I was told my tire was dangerously low and needed immediate attention, and was offered a replacement for 250 doll More

by CMENDILUZE25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rayon
Jan 21, 2022 -

Acura Of Pembroke Pines responded

Our team is disappointed to read this review and appreciates your feedback. We take this information seriously and hope we can discuss this to help find a resolution to your concerns. Please don't hesitate to reach out at your earliest convenience if we can help. Thank you. (877) 468-9930

January 06, 2022

Service is open till 8:00 pm arrived at 6:10 pm Signed Service is open till 8:00 pm arrived at 6:10 pm Signed the paperwork for a basic oil change . After sitting in the lobby for 35 mins the service ad More

by erickm1228
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jean Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2022 -

Acura Of Pembroke Pines responded

Hi, We regret to hear about this experience and appreciate your patience as we navigate through short-staffing struggles during the pandemic. We understand your frustration and are available to discuss your concerns in more detail. Please reach out to me at your earliest convenience. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

January 05, 2022

Excellent Service Manager Jordan. Very much on time as promised. Happy to know my vehicle is in great condition More

by TEAMKLEININC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Jan 06, 2022 -

Acura Of Pembroke Pines responded

This is awesome news! Thank you for coming to see Jordan and the Acura of Pembroke Pines team for your automotive needs!

January 05, 2022

It was great and the advisor kept us informed of the progress & status at all times. More

by JANINHA01
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for the five-star review of Acura of Pembroke Pines! Hope to see you next time!

January 05, 2022

It was my first time visiting there and I was not disappointed, the staff very friendly and helpful . The person that help me was very nice I think his name was Mike very nice and attentive, More

by DENDEN8264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2022 -

Acura Of Pembroke Pines responded

Thank you for coming to visit us here at Acura of Pembroke Pines! We appreciate your wonderful feedback and hope to see you again next time!

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