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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,438 Reviews

5,438 Reviews of Acura Of Pembroke Pines - Service Center

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June 03, 2021

Easily accommodated unscheduled visit to replace my dead battery. Was even able to have the car washed and notified me about a pending recall on my car More

by NEVETS6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Acura Of Pembroke Pines responded

We're so happy we could take such great care of you and your vehicle! Thanks for the five-star rating and kind words! - Acura of Pembroke Pines

June 03, 2021

Great dealershipWorks with you not against youWill be Great dealership Works with you not against you Will be going back, Quality of work, friendliness and customer service are excellent and what count More

by mpetrillo12
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Acura Of Pembroke Pines responded

We appreciate you taking the time to leave us your review! Thank you for the five-star rating and for being our customer! - Acura of Pembroke Pines

June 03, 2021

It's always a pleasurable experience when I come here to have my RDX serviced. The service is friendly and fast! I love having my car washed too. More

by CCOHEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Jun 03, 2021 -

Acura Of Pembroke Pines responded

Thank you for choosing our team! We look forward to seeing you next time at Acura of Pembroke Pines!

June 02, 2021

Neville was very friendly and helpful. He knows his job well and takes it seriously. I would definitely like to keep him as my service agent. More

by CHERRILL45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville Braganza
Jun 03, 2021 -

Acura Of Pembroke Pines responded

Thank you for your recommendation of Neville! We are so lucky to have him on the Acura of Pembroke Pines service team!

June 02, 2021

Service advisor rushes you, you can tell he wants to work fast and in a hurry. Rushed me off the phone when he found out my extended warranty wasn't covering what he saw important, I had to call back to find More

by J5REY90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Louis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Acura Of Pembroke Pines responded

We're sorry to see the low rating. We strive for five-star service for our customers and regret that wasn't the case this time. Please reach out to me at your earliest convenience to discuss your experience. Thank you, Larry Schlossberg - General Manager - lschlossberg@czag.net

June 01, 2021

Always receive top tier service at Acura of Pembroke Pines! Been taking my car there for over three years and will continue to do so More

by BDETTEH03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Im
Jun 03, 2021 -

Acura Of Pembroke Pines responded

We're so glad to hear our team gave you such excellent care! Thank you for continuing to choose our service team! We'll see you at your next appointment! - Acura of Pembroke Pines

June 01, 2021

First time going to Acura of Pembroke Pines ,Ron Richardson was great. Took his time and explained everything to me. My car was serviced quickly. Definitely a good experience More

by CINTRONJEN82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
Jun 03, 2021 -

Acura Of Pembroke Pines responded

Thank you for your kind words and for leaving us your rating! We're happy to hear Ron made your visit enjoyable and appreciate your feedback! We'll see you at your next service visit! - Acura of Pembroke Pines

May 30, 2021

Ron Richardson communicated very well. He was thorough. He was friendly and personable. The car was serviced perfectly and was returned clean and on time. More

by Thomas Vitale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
Jun 02, 2021 -

Acura Of Pembroke Pines responded

Thanks for the five-star rating and kind words, Thomas! We're so happy our team could give you such excellent care! We'll see you at your next appointment! - Acura of Pembroke Pines

May 30, 2021

I told them my CarPlay was acting funny but still working…. They told me it was my cable… they gave it back to me with my usb completely broken after having my Nsx for an entire week…. Now I have to More

by STEVEN.LIKOS
Price
Recommend Dealer
No
Employees Worked With
Jordan Ferber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Acura Of Pembroke Pines responded

We appreciate your feedback and regret to see the low rating. Please contact our Service Department - (877) 468-9930 to discuss this further. We hope to provide a five-star experience next time. Thank you.

May 30, 2021

Andres helped us to solve a body shop problem in a timely manner according with our travel plan. The service team put a lot of effort to find the mecanical problems. More

by schirtic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Perez
Jun 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for the five-star rating and awesome feedback! We're glad to hear it and look forward to seeing you next time! – Acura of Pembroke Pines

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