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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,430 Reviews

5,430 Reviews of Acura Of Pembroke Pines - Service Center

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March 11, 2021

The service department didn’t top fluids as the service representative recommended they would. There was no coolant or windshield wiper fluid in the tank and the Acura report gave a false reading and said More

by Emery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2021 -

Acura Of Pembroke Pines responded

Thank you for bringing this to our attention, Emery. Please contact our Service Department at (877) 468-9930 so that we can address these concerns in greater detail.

March 11, 2021

Marco was super, great fast service, Service was very professional and timely. I made appointment in advance, my car was taken on time and returned with in agreed time More

by ABRUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura Of Pembroke Pines responded

We appreciate the great feedback about Marco and our team! Thanks for your business, from all of us here at Acura of Pembroke Pines and we'll see you next time!

March 11, 2021

Mike Chan, Andres Perez and Andre were all awesome from setting me up with great service to providing me with a beautiful loaner car. Communication was great by all parties involved. More

by jjrs18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Perez
Mar 12, 2021 -

Acura Of Pembroke Pines responded

Thanks for this great review! We're so happy your service visit was such a positive one! We'll let Mich, Andres, and Andre know they've earned five stars for their excellent work! See you next time! - Acura of Pembroke Pines

Mar 12, 2021 -

jjrs18 responded

Keep up the great work!!!! Jack

March 11, 2021

Always a pleasant experience. Mimimum wait for service. I have been driving Acura's for many many years and I have to say the Pines dealrship is the most efficient of them all. More

by IMA3
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Acura Of Pembroke Pines responded

Your business is much appreciated by all of us here at Acura of Pembroke Pines and we hope to be of service to you again in the future. Take care!

March 10, 2021

Friendly knowledgeable customer service, fast and assisted with resolving my issues in a timely manner. Looking forward to coming back soon and getting my service done. More

by AGUTIERREZ326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neville Braganza, John Peguero, Richard Im, Andres Perez
Mar 10, 2021 -

Acura Of Pembroke Pines responded

Thanks for being an Acura of Pembroke Pines customer! We appreciate your business and look forward to your next visit with us!

March 10, 2021

Jean Louis was great. I did not have an appointment but I received fast and excellent service! I've been using Acura of Pembroke Pines for years and always get proffessional service. More

by micko57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Acura Of Pembroke Pines responded

Thanks for visiting us at Acura of Pembroke Pines! We're glad you got the chance to work with Jean, he does such a great job! We hope to see you again soon!

March 10, 2021

Great experience! Jordan is a terrific rep!!Expedient, Great experience! Jordan is a terrific rep!! Expedient, efficient client and so pleasant to work with under these Covid times. Car was ready when I More

by rpasses
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Mar 10, 2021 -

Acura Of Pembroke Pines responded

Thank you for your kind comments about Jordan! He will be thrilled to see your review. Thanks again for choosing Acura of Pembroke Pines! Take care!

March 09, 2021

Jean Louis was great as always! He always makes sure I get in and out right away. Tells you whats wrong with your car in the most patient way. Answers any questions I may have. More

by lyn.rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this wonderful feedback about Jean Louis and the Acura of Pembroke Pines team! See you next time!

March 08, 2021

Good, fast service. Courteous and friendly. The waiting Good, fast service. Courteous and friendly. The waiting area is comfortable and they have food! Very satisfied with the service and people. Service More

by crubio0378
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andres Perez
Mar 09, 2021 -

Acura Of Pembroke Pines responded

We are honored to receive your support, thank you! - Acura of Pembroke Pines Team

March 08, 2021

Andres is amazing and makes the process really smooth. Andres is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great servic More

by Maggyrm2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Perez
Mar 22, 2021 -

Acura Of Pembroke Pines responded

Thank you for the positive feedback! We're glad Andres made your experience with us a smooth one and we hope to see you again next time here at Acura of Pembroke Pines!

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