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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,432 Reviews

5,432 Reviews of Acura Of Pembroke Pines - Service Center

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January 15, 2021

Attentive staff and service advisors. Vehicles is ready on time and no problem coming after hours to pick up. Jean is always a pleasure to deal with. More

by PASCALE.WILDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Pascale, thank you for the feedback! We will share your comments with Jean! We hope you will reach out if there is anything else we can do for you! Take care!

January 15, 2021

They did not do a good job fixing my brakes and I had to go back for proper work to be done. very inconvenient weekend for me as a result! More

by MARJORIEA.YOUNG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Perez
Feb 02, 2021 -

Acura Of Pembroke Pines responded

Thank you for the feedback. Our team has taken note, and we hope to provide you with a 5-star experience next time. Thanks.

January 14, 2021

I received good service from my new "advisor" however I missed and wonder about Mac my previous excellent advisor for 6 years! It seems ACURA P.P. don't appreciate service relationships? More

by RGUZMN50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Im
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Thank you for the review and feedback about your most recent experience. We deeply value the relationships with our customers, but it's difficult to guarantee that you'll be working with the same person for every appointment. We appreciate your business!

Jan 15, 2021 -

RGUZMN50 responded

That is not the case, the rate and speed is what gives the impression that ACURA OF PEMBROKE PINES shuffle people constantly, it doesn't give credence to the statement "getting better for the customer", although we understand the business pressures?

January 14, 2021

Jean was excellent in customer service. He was clear on what was going to be checked and communicated well on the phone even through an outage. More

by MPEREZEMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

We're so glad to hear Jean could help you out, and provide excellent service! Thanks for choosing Acura of Pembroke Pines. We'll see you next time!

January 14, 2021

It’s a good dealership Good services, good people.The It’s a good dealership Good services, good people. The service is very very fast, they always available to take care the customers service or probl More

by Angeline Andre
Recommend Dealer
Yes
Employees Worked With
Romane Durand, Andres Perez
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Thanks for this 5-star review and wonderful feedback on our team! We're grateful to have you as an Acura of Pembroke Pines customer, Angeline!

January 14, 2021

It's always a pleasure having my Acura ILX serviced there. I've never had a complaint. My service agent, Jordan Ferber, is nothing but proffessional in every way. More

by LAGOSTO79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Acura Of Pembroke Pines responded

Your loyal business is much appreciated by Jordan and all of us here at Acura of Pembroke Pines. We look forward to servicing you again in the future. Take care!

January 13, 2021

Great dealer, great people, great product, took my car for a PM service and was treated right, on time, and the vehicle was washed and clean. Marco Pinto is an awesome Service Advisor and will continue t More

by mcortes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Acura Of Pembroke Pines responded

That is what we like to hear! Thanks for trusting Marco and the Acura of Pembroke Pines service team! We look forward to having you as a customer for life!

January 13, 2021

Rich was great. Resolved my issue quickly, was friendly, transparent and honest. Didn’t try and upswell me on services I didn’t need! Highly recommend Acura of Pembroke Pines for service. More

by ROBGERSTEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Im
Jan 13, 2021 -

Acura Of Pembroke Pines responded

Thanks for coming in, Roger! We're glad Rich could help you out. We appreciate your review and recommendation! - The Acura of Pembroke Pines Team

January 12, 2021

Hassle free service - Dejé las llaves y el señor Richard Im se encargó del resto. Me explicó los diferentes tipos de servicios disponibles y me mantuvó al tanto del proceso. Servicio de mantenimiento fiable More

by Gonzalez
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Im
Jan 12, 2021 -

Acura Of Pembroke Pines responded

Thank you for taking the time to share this feedback! We're glad to hear that Richard took great care of you during your visit, and we look forward to seeing you again in the future!

January 12, 2021

I keep coming back. Service at Acura Pembroke Pines is always excellent. Marco Pinto has been my advisor for many years and he is the best! More

by mmartinez3021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Acura Of Pembroke Pines responded

Thank you for your years of business with us at Acura of Pembroke Pines! Your loyalty and kind review mean so much to Marco and the team.

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