Acura Of Pembroke Pines - Service Center

I dropped off my car for service. No loaner cars were available. When the work was done, I was told they would send a Customer Shuttle to pick me up in about 20 minutes. They did not No loaner cars were available. When the work was done, I was told they would send a Customer Shuttle to pick me up in about 20 minutes. They did not call me when they arrived, nor did the driver get out and knock on my front door. He simply honked his horn, and then was irritated with ME since he had apparently already honked a previous time and I didn't come out. When I asked why he didn't call when he arrived, he said he didn't have his glasses with him and couldn't read my phone number on his printout! And when asked why he didn't knock on the front door, he said, and I quote, "You don't have a front door"!!! OMG! Am I on candid camera? More

Service advisor was timely and courteous. Everything was done on time and to my expectations. Everything was done on time and to my expectations. More

Great customer service, Great on a timely manner. I would say, He explained everything, Very efficient 😌☺️ I would say, He explained everything, Very efficient 😌☺️ More

Marcos Pinto is an outstanding professional who treats clients like family, takes the time to explain everything thoroughly, and ensures you feel at ease throughout the process. clients like family, takes the time to explain everything thoroughly, and ensures you feel at ease throughout the process. More

Marco is very helpful, quick, efficient and thoughtful. Marco’s service keeps me coming back to Acura Pembroke Pines’s service department over other choices. Thank you Marco for being so great! Marco’s service keeps me coming back to Acura Pembroke Pines’s service department over other choices. Thank you Marco for being so great! More

Service is very good. And timelly performed, explain all the problem and recommendation for future services. And timelly performed, explain all the problem and recommendation for future services. More

Scheduled my appointment for day after my call. They were quick to attend to me when I arrived. The waiting room was supplied with papers, tv, comfortable couch, chairs, cafeteria. and even other a They were quick to attend to me when I arrived. The waiting room was supplied with papers, tv, comfortable couch, chairs, cafeteria. and even other areas for more solitude. They informed me that the service would be completed in 1 and half hours and actually completed in hour and 15 minutes. All at not cost. GREAT!!! More

Incorrect diagnosis. After paying $1,000 to fix problem. Problem still persist. Now dealership is requiring $1,500 more claiming to fix problem. After paying $1,000 to fix problem. Problem still persist. Now dealership is requiring $1,500 more claiming to fix problem. More

No estoy contento ni con mi carro ni con el servicio. La peor experiencia que he tenido con una marca ha sido está, mal servicio, carro defectuoso, solo espero bajar mi cuota para poder cambiarme de marc La peor experiencia que he tenido con una marca ha sido está, mal servicio, carro defectuoso, solo espero bajar mi cuota para poder cambiarme de marca. More

Marco is always very careful in his attention and advice. All the personnel is very professional and kind. Great service for my RDX. All the personnel is very professional and kind. Great service for my RDX. More