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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,456 Reviews

5,456 Reviews of Acura Of Pembroke Pines - Service Center

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November 23, 2019

Acura Battery Replacement The personnel are attentive and the overall service was done quickly. My only concern is NOT with the people or service, but with Acura-brand batteri More

by VIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
Nov 25, 2019 -

Acura Of Pembroke Pines responded

We understand your frustration, and are sorry to hear about the issues you are experiencing. Unfortunately, there is not much our team can do besides replacing the battery. If more issues arise, our team is always hear to provide you with assistance! Thank you for the leaving us the positive feedback.

November 23, 2019

Confidence Detail explanation was provide prior to and after the completion of the service. Most importantly, the greetings received within the service dapartmen More

by WHITEMAN.JOAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville
Nov 24, 2019 -

Acura Of Pembroke Pines responded

We are glad you enjoyed our team here at Acura of Pembroke Pines, Joan. Thank you for the feedback!

November 23, 2019

Great service as usual! I love My Acura and I really like Acura of Pembroke Pines! This is my 3rd Acura MDX. Have been using Jordan F as my service advisor and he is great More

by VANEYOUNGS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Acura Of Pembroke Pines responded

We are glad you enjoy working with our team here at Acura of Pembroke Pines! Thank you for your business and the review.

November 22, 2019

Scheduled Service As usual this was a very efficient and painless Service stop.in and out in less than 40 minutes as a drive-in without appointment. More

by LUISAUGUSTO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My regular service advisor Jean was not in that day but I was attended very well by Marcos
Nov 24, 2019 -

Acura Of Pembroke Pines responded

Thank you for the kind words, Luis. We appreciate your business and the 5-star review!

November 22, 2019

Always Great Service Thank you Acura for always giving 5-star service to my car. I've worked with several of the service providers and all have been very friendly and hel More

by CCOHEN10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2019 -

Acura Of Pembroke Pines responded

It is our pleasure. We believe every customer that comes to our dealership for service deserves nothing but the best! Thank you for you business, and the 5-star review.

November 22, 2019

quick and painless Making an appt worked as it should and I was in and out quickly and with a free car wash to boot. Neville was efficient and professional. More

by tato386
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville
Nov 24, 2019 -

Acura Of Pembroke Pines responded

We appreciate you sharing your positive experience with us. Thank you for your business!

November 21, 2019

Great service I always get great and timely service. Jean, my Service coordinator was excellent, as always. He is courteous and professional. The time in and out wa More

by janbeek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean
Nov 22, 2019 -

Acura Of Pembroke Pines responded

We are glad you enjoy your service experience with Jean. Thank you for your business, and the 5-star review!

November 21, 2019

Amazing!! great customer service. Jordan always helps us, when we bring our RDX to get services. Always on time, Thank you jordan for all your help More

by sophysantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2019 -

Acura Of Pembroke Pines responded

Thank you for the 5-stars! We are glad you enjoyed your experience with Jordan here at Acura of Pembroke Pines.

November 21, 2019

Second visit... same problem Two weeks before I had to bring my RDX in for servicing on the back of a two truck. It would not start. The service team did diagnostic test and said More

by ANDRENEM10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neville B is not listed above. He went above and beyond to make sure my experience was memorable...I. a good way.
Nov 22, 2019 -

Acura Of Pembroke Pines responded

We apologize for the inconvenience with your RDX battery. The battery tested correctly during the first visit, and we weren't able to locate the issue. However, we are glad Mike was able to discover the issue your vehicle was experiencing. If you have any other issues, please contact our team and we will get you on the schedule as soon as possible.

November 21, 2019

Excellent Service I am pleased with the service as I went for a car wash and got my car battery replaced and other inspection done, which was exceptional. More

by Juliet A
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mackenson Remy
Nov 22, 2019 -

Acura Of Pembroke Pines responded

Thank you for the 5-stars. Juliet. We are glad you enjoyed your service experience here at Pembroke Pines!

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