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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,483 Reviews

5,483 Reviews of Acura Of Pembroke Pines - Service Center

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January 23, 2024

Kevin Gomez provided excellent service! He is professional, knowledgeable and personable. Thank you for providing a great experience! More

by ANNETTE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Acura Of Pembroke Pines responded

Hi Annette! We're delighted to know that Kevin delivered excellent service during your visit to Acura of Pembroke Pines. Thanks for the positive feedback!

January 22, 2024

He was very attentive and professional. I’m glad he was there to help me . More

by MARIACEVEDO1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

January 22, 2024

My Service Advisor Rayon is Top Tier. I highly recommended him for all service needs. More

by RONCHY718
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Jan 23, 2024 -

Acura Of Pembroke Pines responded

Hi Ronchy! We're pleased that Rayon provided you with great service experiance during your visit. We appreciate your recommendation and see you again! Drive safely!- The Acura of Pembroke Pines Team

January 21, 2024

Service on 1/17/24 was needed tire rotation(was charged as done), however, after service, tires were 32 and 33 lbs not 35 as they should be..Workshop also did not report the rotation to Carfax, neither the More

by FADANCR
Recommend Dealer
No
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Acura Of Pembroke Pines responded

Thank you for the review. If you have any questions or concerns about your recent visit, please contact our Service Department at (877) 468-9930 so we can make sure they get addressed for you.

January 21, 2024

Exceptional service and communication. Team was able to service my car without an appointment. Jean is the best. More

by BABIECHEEKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Chan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Acura Of Pembroke Pines responded

We're delighted to know that you had an exceptional service experience with us at Acura of Pembroke Pines, especially with Jean. Thanks for the review and we look forward to serving you again!

January 19, 2024

They done a good job and good service on my MDX! Thank you so much guys! More

by jenny68682002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Acura Of Pembroke Pines responded

Thank you for your confidence in Acura of Pembroke Pines, and for your business. We are grateful to have you as a customer!

January 19, 2024

Dealing with the service department was very difficult and counterproductive. They do not seem to care about fixing the problem with your vehicle even when you have paid for the services. Their customer s More

by Jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Grasso
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Acura Of Pembroke Pines responded

Thank you for the review. It's disappointing to hear that your experience with our team was anything less than exceptional and we will certainly take this feedback into consideration for future improvements. Please contact our Service Department at (877) 468-9930 if you'd like to discuss the situation in greater detail.

January 18, 2024

Kevin Gomez was very helpful and kind! This was my first time with Acura of Pembroke Pones and I was very happy with the service. Kevin was patient and answered all of my questions and exp More

by ZANNAMU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Acura Of Pembroke Pines responded

Hi Zanna M U! We're delighted to know that Kevin provided you with such a positive experience at Acura of Pembroke Pines. We pride ourselves on our helpful and patient service! Thanks for your feedback!

January 18, 2024

As usual, Emilio is THE BEST, diligent, helpful and professional. Emilio and Aaron or Ron ARE AMAZING! More

by Mheredia724@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilio Gonzalez
Jan 18, 2024 -

Acura Of Pembroke Pines responded

We're delighted to know that Emilio, Aaron, and the team provided you with such a positive experience at Acura of Pembroke Pines. We appreciate your kind words!

January 16, 2024

They are always friendly and professional. They provided the service I needed for my car in a timely manner. More

by SHACORI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Acura Of Pembroke Pines responded

Thank you for trusting the Acura of Pembroke Pines team with your service needs! We appreciate your business and look forward to your next visit!

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