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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,435 Reviews

5,435 Reviews of Acura Of Pembroke Pines - Service Center

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November 13, 2023

Fantastic service and Emilio always goes above and beyond to ensure that the customer is happy! More

by CHLOE2111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Nov 14, 2023 -

Acura Of Pembroke Pines responded

Hi Chloe! Thank you for leaving us this five-star review and kind words about Emilio and our service team at Acura of Pembroke Pines! We appreciate it!

November 13, 2023

My son & I have leased numerous MDX model vehicles over the last 10 years. During this period our Service Dept Rep, Mr Jean Louis has been OUTSTANDING! Jean Louis always helps get our vehicle service nee More

by Will Rod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Acura Of Pembroke Pines responded

Will, it's great to know that Jean Louis has consistently provided outstanding service for you and your son at Acura of Pembroke Pines. We appreciate the recognition and will pass along your kind words!

November 13, 2023

Have been coming here for years. Consistently good service, fair prices and convenient accomodations. I have dealt with numerous employees from sales, to service, managers, and eve More

by AngryBuyer0021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas (Service Advisor), Mike Duggan (Sales) - Both a pleasure to deal with and provide excellent service.
Nov 14, 2023 -

Acura Of Pembroke Pines responded

We're so glad to know you've been enjoying our service at Acura of Pembroke Pines for years! It's great that our team has consistently provided good service and fair prices. And yes, those sandwiches are pretty amazing too! Thanks for the review.

November 13, 2023

The service is great as always, very prompt, professional and affordable. Thank you for all your help More

by MS.JULIA03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know you had a great experience with us at Acura of Pembroke Pines! Thanks for your kind words about our prompt, professional service. We look forward to helping you again in the future!

November 12, 2023

Good service received from Kevin and Acura overall. Modern and clean facility. Would use dealer again. More

by WILKIEL495
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Acura Of Pembroke Pines responded

Hi Wilkiel! We're glad to know that you had a positive experience with Kevin and appreciated our modern, clean facility at Acura of Pembroke Pines. We look forward to serving you again in the future!

November 11, 2023

Waited 2 hrs for oil change and car wash. I hope it'll take less More

by CYNTHIAVERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Acura Of Pembroke Pines responded

Thank you for the feedback. We appreciate your patience during your visit and hope to provide you with a five-star experience next time. Take care! - The Acura of Pembroke Pines Team

November 09, 2023

I had many issues the lease pay off of my traded in vehicle, it took them several months to execute it and forced me to continue paying the lease to avoid impact in my credit score More

by Hidden for Convenience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not rate
Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. This situation is not reflective of our usual standards and we will make sure it gets looked into & addressed with the appropriate members of our team. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

November 09, 2023

Jean Louis he is a great person . no comments about him ,he’s completely a fine person More

by tterbeni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the kind review - Jean will be thrilled to hear it! We appreciate your business and look forward to your next visit with us here at Acura of Pembroke Pines!

November 09, 2023

Had to use a new service "advisor," who lacked customer skills and business acumen. Certainly will not choose him again next time ... I was unable to even get an itemized invoice after my advisor applied t More

by SANTIAGOACOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Acura Of Pembroke Pines responded

Santiago, We're disappointed to read about your recent experience with our new service advisor. We strive for excellent customer service and it sounds like we fell short during your visit. We would appreciate the opportunity to discuss this further and address any issues you have. Please contact our Service Department at (877) 468-9930. Thank you.

November 06, 2023

No hassle service. They provided me with a loaner for the entire time they had the vehicle and kept me informed. More

by Dh3156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're glad to know you had a hassle-free service experience with our team at Acura of Pembroke Pines. We'll see you next time! Have a great ride!

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