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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,459 Reviews

5,459 Reviews of Acura Of Pembroke Pines - Service Center

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November 09, 2023

I had many issues the lease pay off of my traded in vehicle, it took them several months to execute it and forced me to continue paying the lease to avoid impact in my credit score More

by Hidden for Convenience
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rather not rate
Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. This situation is not reflective of our usual standards and we will make sure it gets looked into & addressed with the appropriate members of our team. Please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

November 09, 2023

Jean Louis he is a great person . no comments about him ,he’s completely a fine person More

by tterbeni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Acura Of Pembroke Pines responded

Thank you for the kind review - Jean will be thrilled to hear it! We appreciate your business and look forward to your next visit with us here at Acura of Pembroke Pines!

November 09, 2023

Had to use a new service "advisor," who lacked customer skills and business acumen. Certainly will not choose him again next time ... I was unable to even get an itemized invoice after my advisor applied t More

by SANTIAGOACOSTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Acura Of Pembroke Pines responded

Santiago, We're disappointed to read about your recent experience with our new service advisor. We strive for excellent customer service and it sounds like we fell short during your visit. We would appreciate the opportunity to discuss this further and address any issues you have. Please contact our Service Department at (877) 468-9930. Thank you.

November 06, 2023

No hassle service. They provided me with a loaner for the entire time they had the vehicle and kept me informed. More

by Dh3156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're glad to know you had a hassle-free service experience with our team at Acura of Pembroke Pines. We'll see you next time! Have a great ride!

November 06, 2023

I received an excellent service. I did not have to wait long. All was done super fast. More

by GREGGUTMAN9
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Hi Gregg! Thank you for leaving us this five-star review and kind words about our service team at Acura of Pembroke Pines! Safe travels!

November 06, 2023

Went in for an oil change and transmission fluid change. The service was quick and easy. More

by DD183
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for sharing your positive experience with us! We're glad to hear that your oil change and transmission fluid change went smoothly and were completed quickly. Providing efficient and hassle-free service is always our goal at Acura of Pembroke Pines!

November 05, 2023

Excellent service experience. -- you can always depend on Jean! Drive past several Acura dealerships from Pinecrest because of the service at this dealership. More

by MLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Thank you for the 5-star rating! We're glad to know that you drive past several dealerships just for our service with Jean at Acura of Pembroke Pines. We'll see you next time! Safe travels!

November 05, 2023

Always amazing service! Advisor Rayon Thompson was great, took his time to explain service being performed. As well as what the results were along with what would be necess More

by Mayling B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Nov 06, 2023 -

Acura Of Pembroke Pines responded

Hi Mayling! We're delighted to know that Jayson provided you with excellent service at Acura of Pembroke Pines. We always aim for clear communication about your vehicle's needs. Thanks for the review!

November 04, 2023

Excellent service. Thank you for your help. I will recomend your service for my friends. More

by LIUACOSTA81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Acura Of Pembroke Pines responded

We're so glad we could assist you! Thanks for recommending Acura of Pembroke Pines to your friends and please don't hesitate to reach out if we can be of service again in the future!

November 03, 2023

Jean provided great five star service and I would happily return to this location in the future. More

by WILSONSTHATGUY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Acura Of Pembroke Pines responded

We're thrilled to hear that Jean provided you with such excellent service! Take care and we'll see you next time here at Acura of Pembroke Pines!

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