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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,434 Reviews

5,434 Reviews of Acura Of Pembroke Pines - Service Center

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October 19, 2023

Very helpful and always courteous. Service lounge has plenty of space to work while waiting. More

by PWADE823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 17, 2023

This dealership continues to be the best! The service and treatment is always A1 / excellent. My Service Consultant Rayon Thompson is always informative, professional, and helpful! He’s awes More

by Ericka H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Oct 18, 2023 -

Acura Of Pembroke Pines responded

Hi Ericka! We're so glad to know that you've had consistently excellent experiences with us at Acura of Pembroke Pines! Your kind words about Rayon and our team are much appreciated. Thanks for your review!

October 16, 2023

Michael Grasso always does a good job with my service, have no problems go in and get straight to the point!! I love that. Communication clear between both of us no misunderstandings! More

by allianafoster83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Acura Of Pembroke Pines responded

Hey Alliana, thank you for the positive review! We're happy to know that Michael and our team at Acura of Pembroke Pines have been able to provide you with such satisfactory service. We appreciate your feedback and see you again! Safe travels!

October 16, 2023

I am satisfied with the service given to customers at this location and will keep on coming back More

by CARNOGU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Lucas Perez
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 16, 2023

Excellent customer service from the minute I drive in. . Always updates given on what's needed for my car SUV maintenance. More

by shaasnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know you've had a positive experience with our team at Acura of Pembroke Pines. We strive to provide excellent customer service and keep your SUV in top shape! Thanks for the review!

October 16, 2023

Marco Pinto always available . g g g g g g g g gh gh h h h h h h More

by marceloromanelli1
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 14, 2023

Knowledgeable. I know they “should be”, but they were able to diagnose an issue that my car was experiencing that I previously serviced (twice) at another Acura dea More

by sophia30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Oct 16, 2023 -

Acura Of Pembroke Pines responded

We're glad to know our team at Acura of Pembroke Pines was able to diagnose and address the issue with your car. It's important for us that you can trust in our expertise. Thanks for choosing us!

October 14, 2023

Was conned into a vehicle by the shady sales manager Scott. I’ve had the car almost 2 months and it’s problem after problem with the car. The certification process was a joke. Not only did it take 2 wee More

by lakeital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Ticker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. We're disappointed to hear you're not satisfied with your vehicle and encourage you to please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

October 14, 2023

Blower for a 2017 Acura needed to be evaluated and to see if they had the part. This was on a Friday at 2:30 pm. I asked if it was going to take longer, I needed a loaner car. I was told that all the loaner More

by JRALEGRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

We're disappointed to learn about your recent experience at Acura of Pembroke Pines. We always aim for a high standard of customer service and it sounds like this time we fell short. Your feedback is valuable as it helps us improve our services moving forward. Please don't hesitate to reach out to discuss this with us in more detail to ensure future visits are up to our usual standards. Thank you.

Oct 17, 2023 -

JRALEGRET responded

Thank you for taking the situation seriously. We will continue servicing our three Acura cars at your facility. The circumstances probably was a fluke.

October 13, 2023

Amazing service, everyone at this location is extremely professional and sticks fine what they say they will do More

by mandrews2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Acura Of Pembroke Pines responded

We're glad to know you had an amazing experience with our team at Acura of Pembroke Pines. We always aim for professionalism and keeping our word. Thanks for the review!

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