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Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,460 Reviews

5,460 Reviews of Acura Of Pembroke Pines - Service Center

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October 21, 2023

Service advisor said how worn my brakes are and needed to be replaced immediately. I’ll put the picture of the old brakes and new brakes side to side for everyone to make their opinion, If it lets me but It More

by CMENDILUZE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lukas
Oct 23, 2023 -

Acura Of Pembroke Pines responded

It's disappointing to read about your experience with our service department. We strive for transparency and honesty in all interactions, so it's concerning to see we've left the wrong impression. We'd like a chance to address this directly and ensure you're confident in any future recommendations from us. Please reach out to our service team at (877) 468-9930 at your earliest convenience so we can discuss this further. Thank you.

October 21, 2023

Jean Louis ordered new headlights for the cracked ones on my car to be installed next week. Thank you Jean More

by Pablo Guldris
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Acura Of Pembroke Pines responded

Hi Pablo! It's great to know Jean was able to assist with your headlights at Acura of Pembroke Pines. We appreciate the shout-out and look forward to seeing you next week for the installation!

Oct 24, 2023 -

Pablo Guldris responded

Waiting for Jean to respond on the headlights for installation this week.

October 20, 2023

Nice showroom, free coffee, on time service, professional staff and my car washed and beautiful. Very happy. More

by PHDELRIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Acura Of Pembroke Pines responded

We're glad to know you enjoyed your visit at Acura of Pembroke Pines, from our showroom and amenities to the punctual service. Thanks for sharing this positive feedback!

October 20, 2023

Great service from Kevin. Thank you very much. Everything was done in a very quickly. More

by troffuribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Acura Of Pembroke Pines responded

We're happy to hear Kevin provided you with a five-star experience and we can't wait to share this kind feedback with him! Thanks for visiting Acura of Pembroke Pines and please don't hesitate to reach out if we can be of service again in the future!

October 19, 2023

Very helpful and always courteous. Service lounge has plenty of space to work while waiting. More

by PWADE823
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Duggan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 19, 2023

The number 1 reason why I have been with Acura of Pembroke Pines for so many years now is because of the excellent service. Marco Pinto was excellent at explaining everything we asked and we got serv More

by IDAVILA95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Acura Of Pembroke Pines responded

We're so glad to know that Marco and our team at Acura of Pembroke Pines have consistently provided you with excellent service. We appreciate your loyalty over the years!

October 19, 2023

Great service particularly from the service manager Jordan setting the example for his staff to follow. He spent the time to hear my concerns and once confirmed he acted immediately. More

by RUBIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Ferber
Oct 19, 2023 -

Acura Of Pembroke Pines responded

We're glad to know that our service manager Jordan was able to address your concerns promptly and effectively at Acura of Pembroke Pines. We appreciate the feedback, thank you!

October 17, 2023

This dealership continues to be the best! The service and treatment is always A1 / excellent. My Service Consultant Rayon Thompson is always informative, professional, and helpful! He’s awes More

by Ericka H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Oct 18, 2023 -

Acura Of Pembroke Pines responded

Hi Ericka! We're so glad to know that you've had consistently excellent experiences with us at Acura of Pembroke Pines! Your kind words about Rayon and our team are much appreciated. Thanks for your review!

October 16, 2023

Excellent customer service from the minute I drive in. . Always updates given on what's needed for my car SUV maintenance. More

by shaasnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emilio
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We're delighted to know you've had a positive experience with our team at Acura of Pembroke Pines. We strive to provide excellent customer service and keep your SUV in top shape! Thanks for the review!

October 16, 2023

Marco Pinto always available . g g g g g g g g gh gh h h h h h h More

by marceloromanelli1
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

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