Back

Acura Of Pembroke Pines - Service Center

Pembroke Pines, FL

4.7
5,460 Reviews

5,460 Reviews of Acura Of Pembroke Pines - Service Center

Sort by
October 16, 2023

Michael Grasso always does a good job with my service, have no problems go in and get straight to the point!! I love that. Communication clear between both of us no misunderstandings! More

by allianafoster83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Acura Of Pembroke Pines responded

Hey Alliana, thank you for the positive review! We're happy to know that Michael and our team at Acura of Pembroke Pines have been able to provide you with such satisfactory service. We appreciate your feedback and see you again! Safe travels!

October 16, 2023

I am satisfied with the service given to customers at this location and will keep on coming back More

by CARNOGU2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Lucas Perez
Oct 17, 2023 -

Acura Of Pembroke Pines responded

We really appreciate you taking the time to leave Acura of Pembroke Pines this awesome review, thank you!

October 14, 2023

Knowledgeable. I know they “should be”, but they were able to diagnose an issue that my car was experiencing that I previously serviced (twice) at another Acura dea More

by sophia30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rayon Thompson
Oct 16, 2023 -

Acura Of Pembroke Pines responded

We're glad to know our team at Acura of Pembroke Pines was able to diagnose and address the issue with your car. It's important for us that you can trust in our expertise. Thanks for choosing us!

October 14, 2023

Blower for a 2017 Acura needed to be evaluated and to see if they had the part. This was on a Friday at 2:30 pm. I asked if it was going to take longer, I needed a loaner car. I was told that all the loaner More

by JRALEGRET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

We're disappointed to learn about your recent experience at Acura of Pembroke Pines. We always aim for a high standard of customer service and it sounds like this time we fell short. Your feedback is valuable as it helps us improve our services moving forward. Please don't hesitate to reach out to discuss this with us in more detail to ensure future visits are up to our usual standards. Thank you.

Oct 17, 2023 -

JRALEGRET responded

Thank you for taking the situation seriously. We will continue servicing our three Acura cars at your facility. The circumstances probably was a fluke.

October 14, 2023

Was conned into a vehicle by the shady sales manager Scott. I’ve had the car almost 2 months and it’s problem after problem with the car. The certification process was a joke. Not only did it take 2 wee More

by lakeital
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Ticker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Reeves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

Thank you for the review. We're disappointed to hear you're not satisfied with your vehicle and encourage you to please contact Larry at lschlossberg@czag.net if you would like to discuss this further.

October 13, 2023

Service advisors, support staff and overall experience at Pines Acura was commendable. I’ve been a customer for over 10 years. I would recommend them if you’re looking for great service or deals. More

by motor18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Ferber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

Thank you for trusting Acura of Pembroke Pines with your loyal business over the past 10 years! We're grateful for your continued support and look forward to your next visit!

October 13, 2023

Amazing service, everyone at this location is extremely professional and sticks fine what they say they will do More

by mandrews2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Acura Of Pembroke Pines responded

We're glad to know you had an amazing experience with our team at Acura of Pembroke Pines. We always aim for professionalism and keeping our word. Thanks for the review!

October 13, 2023

Easy to drop off the vehicle. Marco Pinto is a professional, courteous, and knowledgeable service advisor. Good availability of loaner vehicles. More

by tomabreu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Acura Of Pembroke Pines responded

Tom, we're glad to know Marco and our team at Acura of Pembroke Pines made your service visit easy. We appreciate the feedback!

October 13, 2023

Everyone is wonderful service was excellent thank you so much thumbs up 👍 for everyone customer service wonderful More

by Nadiah1407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Giovanni Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Pinto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Grasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Ng
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Acura Of Pembroke Pines responded

Nadiah, we're delighted to know you had an excellent experience at Acura of Pembroke Pines. Thanks for the thumbs up and your kind words about our customer service!

October 08, 2023

Amazing service from professionals. Very economical for a dealership and extremely courteous staff. Convenient location too. More

by RAJ S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Acura Of Pembroke Pines responded

Hey Raj, thank you for the positive review! We're glad to know you found our service at Acura of Pembroke Pines both professional and economical. We'll see you next time! Have a great ride!

...
73
...