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Acura by Executive
North Haven, CT
989 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 989 reviews
January 16, 2024
Everything was ok. It was easy to make an appointment. The work was done in the timeframe promised. It was easy to make an appointment. The work was done in the timeframe promised. More
by MARCEISENBERG113
Verified Customer
January 16, 2024
The service rep was very good. He was kind and professional knowing what he was doing. He was kind and professional knowing what he was doing. More
by SANGKOOK.NA
Employees Worked With
January 16, 2024
I purchased the vehicle in August. My front & rear brakes were replaced (covered under warranty) prior to this most recent service. The only constructive feedback I can provide is that My front & rear brakes were replaced (covered under warranty) prior to this most recent service. The only constructive feedback I can provide is that when I called in to this most recent service, I had reported a loud screeching noise (metal on mental) coming my vehicle (after front & rear pads replaced). The person answering the phone stated “ a little noise is expected due to cold weather and there would be nothing additional that your warranty would cover.” I had to press the matter to be scheduled for service and my rotors were ultimately replaced after I brought the vehicle in. Next time someone brings a similar situation up, I would ask that the service station hear the customer out and just get them scheduled without hesitation. John has been great throughout my entire experience so far. Unfortunately I had to come in for parts that fell under warranty 3 times since August. John (Tech) immediately heard the noise and addressed the problem with mechanics. If it wasn’t for him, the rating would be less. More
by MTURCIO
Employees Worked With
January 16, 2024
Dealership was extremely helpful in scheduling an appointment quickly, we were very satisfied with the car servicing. appointment quickly, we were very satisfied with the car servicing. More
by jon52
January 16, 2024
Every service interaction I’ve had has been fantastic. Service done timely and as stated. Service done timely and as stated. More
by Angel DeLosSantos
Employees Worked With
Other Employees :
Jonathan Escoto, Nick Lavacca, Austin Rotella
January 16, 2024
Exceptional service all across the board. From everyone i touched bases with. I don’t know everyone name but that goes from sales to service. To the guy who looked into pricing for a car part From everyone i touched bases with. I don’t know everyone name but that goes from sales to service. To the guy who looked into pricing for a car part for me. I plan to continue with the Acura family for my next car. More
by l.mathews26
Employees Worked With
Other Employees :
And the guy from the parts dept!! Awesome , Jonathan Escoto, Austin Rotella
December 14, 2023
Great customer service every time I come in. Work gets done in a great time Work gets done in a great time More
by No6
Employees Worked With
December 14, 2023
Great waiting room experience. The had beverages and a tv to occupy your te as you wait. The had beverages and a tv to occupy your te as you wait. More
by Selah442002
Employees Worked With
December 12, 2023
Always very professional and helpful. All employees were especially sensitive during a difficult time and were willing to work with me to ensure a positive outcome All employees were especially sensitive during a difficult time and were willing to work with me to ensure a positive outcome More
by jdreardon
December 12, 2023
Time efficient, flexible, and direct with communication about vehicle concerns and pricing. Good experience overall. about vehicle concerns and pricing. Good experience overall. More
by mjcirinna
Employees Worked With
