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Acura by Executive

North Haven, CT

Overview
Employees
Reviews
Vehicles
4.9
968 Reviews
As part of the Executive Auto Group, Acura by Executive gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Acura by Executive to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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527 Washington Ave

North Haven, CT

06473

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Showing 968 reviews

July 24, 2023

Michael was welcoming and very good at pointing out what my car did and didn't needs at this service. He was excellent and one of the reasons why I come to your dealership for my service. More

by mzad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2023 -

Acura by Executive responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura by Executive to be a positive one. Please don't hesitate to reach out if you need anything else.

July 23, 2023

Staff Nick and Mike were very professional and supportive. Answered all my questions regarding the issues I had related to the service being performed on my car. More

by jtatt57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
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Jul 24, 2023 -

Acura by Executive responded

It's great to hear that Nick and Mike were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

July 21, 2023

They did not put windshield fluid in car alerts where going off and car was dirty More

by JCLARK41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2023 -

Acura by Executive responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

July 21, 2023

Always quick, informative, let’s you know what is due next, nice setup to do work while waiting for car More

by TPB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Jul 24, 2023 -

Acura by Executive responded

Thanks for sharing about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

July 19, 2023

Worked at issue until it was resolved. When it wasn’t done on time they provided a nice new loaner which I enjoyed driving. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca, Victoria Felder
Report | Print
Jul 20, 2023 -

Acura by Executive responded

Thank you for your review, Terry! We apologize for the service delay, but are glad you enjoyed driving the loaner in the meantime. We appreciate your patience, and please let us know if there's anything else we can do!

July 18, 2023

Nice place to service a vehicle. Friendly environment and a sense of caring that makes you feel at home More

by Samoken4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca, Victoria Felder
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Jul 19, 2023 -

Acura by Executive responded

Thanks for sharing about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

July 13, 2023

I received very good service, professional and skilled. They were very courteous and very efficient. More

by BDCDMM4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Lavacca
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Jul 15, 2023 -

Acura by Executive responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura by Executive, we look forward to having you as a valued customer for many years to come!

July 12, 2023

This dealership is always professional and their customer service is top rated from all that associates that I have come in contact with More

by ALEXANDERMARGO65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JoAnn Gradzik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca
Report | Print
Jul 13, 2023 -

Acura by Executive responded

Thank you so much, Alexander, for your kind words, and for taking the time to leave us this wonderful feedback!

July 06, 2023

Wonderful dealership with excellent customer service and great customer support and quality management for our needs More

by JONOLTEA2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Lavacca, Victoria Felder
Report | Print
Jul 07, 2023 -

Acura by Executive responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura by Executive!

July 06, 2023

Michael was very helpful and courteous. He ensured that my wait was as short as possible. More

by MLOREL0341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 07, 2023 -

Acura by Executive responded

Thank you so much for your kind words for Michael, and for taking the time to leave us this wonderful feedback!

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