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Acura of Bedford Hills
Bedford Hills, NY
62 Reviews
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Showing 62 reviews
March 28, 2016
Where do I begin? TERRIBLE CUSTOMER SERVICE Between the lack of customer service to the recall of the ILX and how this dealership is (not) handling it, I would highly recommend that all the read Between the lack of customer service to the recall of the ILX and how this dealership is (not) handling it, I would highly recommend that all the readers stay away. I leased an Acura ILX a few years ago and the day I came to pick it up they made us wait for at least 5 hours without anyone coming to update us on what was happening. They didn't show us how to use the vehicle and were really rude about it because we wanted to get our deposit back since they didn't have the color we wanted, but they would not do it and forced us to get a color we didn't want. Then the Safety Recall notice came in the mail. Our lease is up in July and the parts won't even be in to fix the car until then but they refuse to let us return the vehicle early and are making us make the payments. They will give us a rental car in the meantime if we don't feel safe driving the vehicle but we only have a one car garage so are perplexed that we have to keep a vehicle we don't drive for 3 to 4 months. Then they are also not accommodating if our battery dies if we can't drive the car for 3 months. So what do we do??? More
by MM3
Employees Worked With
don't remember
Helpful March 15, 2016
Beware! Sold a lemon! away! I purchased a certified pre-owned 2012 Acura MDX from this dealer on 11/10/15. Initially, when they wanted my business they were very nice and s away! I purchased a certified pre-owned 2012 Acura MDX from this dealer on 11/10/15. Initially, when they wanted my business they were very nice and staying in constant contact. So, I decided to purchase the vehicle. The next day after purchasing the car, it mysteriously wouldn't start and I was stranded out of town. I had to have it towed back to the dealership. The service department was rude and offered poor customer service and simply called and told me to come pick up my vehicle because they scanned it and nothing appeared to be wrong. With reservation, I picked up the car. This issue happened 6 more times! When I begged the dealer to cancel the loan or give me a good deal on a trade. They refused, gave me the run around repeatedly and eventually stopped answering my calls. They didn't care that they sold me a bad car or that me and my 3 minor children (2 of which are newborns) kept getting stranded. So, I decided to bring it to the Acura dealer in my local town for servicing in hopes that they could find the issue. The local Acura dealer still couldn't find the issue but decided to change out a random part in hopes that it would fix the problem. I'm now 4 months into the car and have been out of the vehicle for this same issue more than I've had the opportunity to drive it! The car is clearly a lemon and I'm working with the BBB and a lawyer to resolve the issue! Please stay away from this dealer! They did not care that I was constantly being stranded with newborn twins and a minor and constantly having to tow the car. They will lie to you and they do not care about their customers! More
by Aj104
Employees Worked With
Robert Bello
December 30, 2015
Great experience - highly recommend Before we connected with this dealership, we were highly frustrated with many other Acura dealerships that seemed to share arrogance and unreliable sa Before we connected with this dealership, we were highly frustrated with many other Acura dealerships that seemed to share arrogance and unreliable sales team. This dealership, specifically Igor in the Sales was a pleasure to work with from the very first phone conversation till taking delivery. Their finance manager Robert Bello is one of the finest professionals in this space, whose preparedness and responsiveness impressed us. Igor seemed to know the MDX product really well, worked with us on pricing and other terms in a very direct, transparent manner and spent right amount of time to make the entire delivery process very seamless and overall a pleasant experience. We spent many weeks at other dealerships without desired outcomes, whereas it took less than 36 hours at this dealership from the initial call and diving home with our first Acura vehicle (MDX). General Manager of this dealership was also very pleasant to work with, who seemed to walk around at dealership and make sure their customers are taken care of. More
by AcuraCustomerSince2015
Employees Worked With
Igor, Robert Bello
October 17, 2015
I must have been invisible today I am shopping around for an Acura and decided to check out Bedford Hills Acura dealer. I walked around outside for 10 minutes or so today and looked a I am shopping around for an Acura and decided to check out Bedford Hills Acura dealer. I walked around outside for 10 minutes or so today and looked at the various models. Then I walked into the showroom..there was a young woman at the desk and never looked up from her cellphone. There was a gentleman to the right and didn't acknowledge me either. So I proceeded to walk in and looked at the car in the showroom, opened the door, etc...there were a few other men sitting at their desk and not once did anyone acknowledge me or ask me if I need help. I walked out. Would NEVER return or refer them to anyone that's for sure. If I could put negative stars I would. I'm not one to complain but i was so bothered by the unprofessionalism of this so called dealership. More
by Mnkenney
Employees Worked With
Noone
September 30, 2015
Purchased an MDX Great experience. These guys made the deal happen and had the car ready for me in no time. They were responsive to all my concerns and even fixed th Great experience. These guys made the deal happen and had the car ready for me in no time. They were responsive to all my concerns and even fixed the flat on my trade. More
by snowmobile 1
Employees Worked With
John, Robert and Igor
June 12, 2015
Absolutely amazing experience I was very nervous about trading in my car and choosing a new one. From the moment I walked in I was treated with respect and understanding. My comfor I was very nervous about trading in my car and choosing a new one. From the moment I walked in I was treated with respect and understanding. My comfort level immediately went from 0 to ten. Igor And Robert were absolutely fantastic! I was provided with all of the information needed to make a smart decision and I couldn't be happier!!! Thank you acura of Bedford Hills More
by Cathi619
Employees Worked With
Igor Minevich and Robert Bello
June 12, 2015
Purchased a 2016 ILX I would like to thank Acura of Bedford Hills for making my purchase of my ne 2016 ILX as pleasant an experience as I have had. Lorenzo's attention to I would like to thank Acura of Bedford Hills for making my purchase of my ne 2016 ILX as pleasant an experience as I have had. Lorenzo's attention to my questions and patience in addressing all especially taking the time out to come program my garage door opener at home for me. They explained everything to me step by step and I felt completely comfortable the entire time. I will absolutely recommend this place to my friends and family. Thank you once again. More
by barb8830
Employees Worked With
Lorenzo Bravo, Robert Bello
April 10, 2015
Sloppy Work I had the transmission fluid and the engine oil changed on my 2011 MDX at Bedford Hills Acura. I always double check the dipsticks when I get home to I had the transmission fluid and the engine oil changed on my 2011 MDX at Bedford Hills Acura. I always double check the dipsticks when I get home to ensure that the work was done and the oil is clean and full. The transmission was a quart low and the engine was 2.5 quarts low. Had I not checked the oil its possible the engine could of developed severe damage. Never again would I use Bedford Hills Acura for service. Horrible work. More
by cbob11
Employees Worked With
Joe
February 20, 2014
Leased a 2014 Acura RDX but had an AWFUL experience from Sales Mgr to GM of Acura of Bedford. I was quoted and agreed on an invoice price and told it would take 10 minutes to pick up the new car but when I Sales Mgr to GM of Acura of Bedford. I was quoted and agreed on an invoice price and told it would take 10 minutes to pick up the new car but when I returned two days later, the agreement contract had inflated by over $2000. After one and half hours and exhausted, I was pressured, taken advantage and bullied into driving off with the car. Have not been able to enjoy my new RDX because of that poorly managed Acura of Bedford. Then to make worse, I get an Email from Sales Manager, Igor giving me the heads up that Acura will be contacting me to rate my recent vehicle purchase a positive experience! I spoke with Acura Financial but no resolution was made. This has been my worst horror experience in over 20 years of leasing and financing new vehicles. For Eddie, the GM, the only way to change my negative experience is to do the right thing and revise my agreement contract to read $2000 LESS which will change my residual price as well as my monthly payments. which is what was originally quoted by Igor, Sales Manager. More
by lpagan6305
Employees Worked With
Igor, Robert, GM Eddie
November 30, 2013
Awesome experience, we got 2,000 more for our trade in then any other dealer would give us, 2 grand off the sticker price of mdx with weather protection mats for all 3 rows and the trifold , cost price fo then any other dealer would give us, 2 grand off the sticker price of mdx with weather protection mats for all 3 rows and the trifold , cost price for roof rack rails and running boards , the car was beautiful at pick up , absolutely love these guys thank you More
by Sgtwife2boys1princess
Employees Worked With
Eddie, John , Robert
