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Acura of Bedford Hills
Bedford Hills, NY
62 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 62 reviews
March 08, 2012
I purchased my 2008 MDX new in December 2007 and found Mark Weinstein to be extremely knowledgeable, courteous and professional. We negotiated a fair price and worked out a financing program that was equ Mark Weinstein to be extremely knowledgeable, courteous and professional. We negotiated a fair price and worked out a financing program that was equally fair with the General Manager, Ed Serino. Mr. Serino understands the meaning of "customer service" and practices it with complete professionalism, courteousness and wisdom. It was a pleasure purchasing my car from them, and it continues to be a pleasure every time I bring in my vehicle for service. The service department conducts business with the same courtesy, professionalism and knowledge with which Mr. Serino manages the dealership, and it is clear that he imparts his expertise onto his employees. If you're considering purchasing an Acura you can be sure that Ed Serino is your go-to guy! More
by acuradriver1
Employees Worked With
Mark Weinstein
Helpful March 06, 2012
On 03/02/2012 - I went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nig came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" – as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further. Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shaddy work and I fear it will not be the last. More
by mgiovanna78
Employees Worked With
Alex Torresson
November 08, 2011
Went into buy a New Acura and at first there was no one on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wron on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wrong information about colors and options that you have for the car. Then when you negotiate, if you have the displeasure of having the GM (Eddie) come over they try to pressure you into buying the car that second and make you feel as uncomfortable as possibly constantly talking and not giving you a chance to speak or even think. Then when the sales person finally called me back after a few days, I had told him about another offer that another dealer made me and he hangs up the phone on me and refused to take any of my calls. This dealer is one to STEER CLEAR of. Pressuring customers into buying a car and hanging up on customers. Very unprofessional and rude. More
by NewAcuraBuyer
Employees Worked With
Donald and Eddie
October 25, 2011
As always, Acura of Bedford Hills makes a service visit a painless experience. Service Manager on checked me in 1/2 hour ahead of appointment and car was in shop right on time. No surprises, No hidden charge painless experience. Service Manager on checked me in 1/2 hour ahead of appointment and car was in shop right on time. No surprises, No hidden charges, no nonsense, they even have good coffee. Clean waiting facility. All dealerships should be like this! More
by johnnycalzone
Employees Worked With
Service manager
February 22, 2011
Had a great experience with this dealer last January when I purchased a 2010 TSX. The salesman Robert Bello was knowledgeable and pleasant to deal with, and the general manager Eddie is a good guy who helpe I purchased a 2010 TSX. The salesman Robert Bello was knowledgeable and pleasant to deal with, and the general manager Eddie is a good guy who helped the sale proceed as painlessly as possible. Service Department is also friendly and knowledgeable. Highly recommend. More
by tsxguy1127
Employees Worked With
Robert Bello; Eddie Serino
January 25, 2011
My husband and I came to look for a used MDX. Our experience at Acura of Bedford Hills was great from the minute we walked into the door. We were quickly greeted and immediately helped. We were able experience at Acura of Bedford Hills was great from the minute we walked into the door. We were quickly greeted and immediately helped. We were able to look at several vehicles and take a lengthy test drive. I was very pleased with their pricing and the above and beyond service we were given. More
by loos
Employees Worked With
Diamant Hyesanj
January 19, 2011
Our experience with Acura of Bedford Hills was a positive one. From Mark our salesperson who answered every one of our questions thoroughly and took the time to review our options, to Robert in finance who one. From Mark our salesperson who answered every one of our questions thoroughly and took the time to review our options, to Robert in finance who was patient and knowledgeable. It's not often you find a dealership that treats you like family, we found that with Acura of Bedford Hills and would highly recommend them. Thanks Eddie! More
by ecofta
Employees Worked With
3
August 14, 2010
I can not begin to tell you the horror story that these people put me through the last few weeks. I called and gave them a quote that I had received from another dealer and the sales person told me, we ma people put me through the last few weeks. I called and gave them a quote that I had received from another dealer and the sales person told me, we match it and make lover by $200. The next day I drove 38 miles and signed the papers for the car, which BTW they did not had in stock. They promised me that the car will be there in a one or two days, 4 days after the purchase they do not even answer my calls. Finally, get to the sales person and he offered me a totally different car or the car the I wanted with 200 plus miles on it, ridiculous! I asked them to credit my credit car for the partial down payment that I put down and today is the day, three weeks after that I am fighting. So, here I am three weeks after and no car and my wife and kids are suffering because of the greed that these xxxxxxxx live life by. NEVER GO THERE, NEVER GO THERE, IF YOU NOT WANT TO SUFFER JUST AS MY FAMILY IS RIGHT NOW. More
by dagmdx
Employees Worked With
Nick
May 30, 2008
Their service group is very competent and knowledgable, even if other dealerships (Curry) are not...they knew the warranty issues, pricing and how to fix the car the first time. Do Not go To CURRY! You m even if other dealerships (Curry) are not...they knew the warranty issues, pricing and how to fix the car the first time. Do Not go To CURRY! You may spend a little more for an Acura, but let Bedford service the vehicle. You will be remembered and taken care of, professionally. More
by A6 HH
Employees Worked With
Tom
October 17, 2007
In a word: incompetent. They didn't bother to order the parts for my first appointment. Then they didn't call back when the parts arrived. For my followup appointment, they denied me service, even though parts for my first appointment. Then they didn't call back when the parts arrived. For my followup appointment, they denied me service, even though the Acura emissions warranty extension I had received clearly stated I was entitled to an inspection and parts replacement. What a waste of time. More
by garygold
Employees Worked With
service
