Acura of Bedford Hills

On 11/13 my Acura ILX 2013 was towed to Acura of Bedford Hills due to an accident. The moon roof had shattered while driving on the highway when some unknown object had hit it and it shattered. While my veh Hills due to an accident. The moon roof had shattered while driving on the highway when some unknown object had hit it and it shattered. While my vehicle was at Acura of Bedford Hills the unprofessional conduct of Service Consultant Cody Ogden who was extremely rude, didn't return calls and ultimately I had to go to Acura of Bedford Hills to find out what was going on with my car. Cody told me when my car was finished that since I was going through my insurance company and their payment wouldn't get their for five business days, they would hold my car until they recieved payment even though they had a guarantee from my insurance company that payment was on the way. He stated that this was the owners policies and procedures, when he told me this I asked to speak to the service manager who is Alex. Alex who was extremely rude, obnoxious and argumentative also told me he was just following the rules and that his job would be on the line if he were to give me the car prior to recieving payment from my insurance company. I told him I have never heard of such a policy that when an insurance company does business with anyone there word is solid and has always been good enough. My insurance company was even willing to send a photo copy of the check that was being fed ex to them but the supervisor was unable to get a fed ex tracking number due to the check going out late thursday evening and with hundreds of other checks. I came into Acura of Bedford Hills on 11/16 to find out what was going on with my car and Cody had stated it was finished but they didn't recieve the check from Fed Ex so they would not release my car, but Cody did state you can pay yourself and we will release the car to you. I called the Bedford Hills Police Department to have a report made of this incident but they were unable to assist because they stated it was a civil matter. I went back inside and Cody again became rude, abusive in his words and argumentative in front of the employees and his service manager Alex who did not tell him that he was being inappropriate. Since the service manager Alex refused to render my car to me I had to pay out of pocket five hundred and twenty five dollars. I wrote out a check and went to return my rental vehicle. When I came back and got in my Acura that had been just serviced after being in an accident there was shattered pieces of glass in my drivers seat, chunks of glass in my passangers seat where I have a dog car seat that also has chunks of glass in it, ( this makes a hazardous condition for my animal) under my dogs seat chunks of glass in the back seat shattered glass all over and I took pictures of it. When I went back into Cody and told him that there was chunks of glass and shattered glass all over my car and that I had to drive home like that he stated, " I'm sick of dealing with you, I don't care, We don't want your business and Get out of here" I left after that and had to drive home with broken glass in my drivers seat and sitting on it. Update in addition to having to pay five hundred and twenty five dollars out of pocket when I have no deductible I just had to pay one hundred and six dollars to get my car fully and carefully detailed so that I would ensure my safety and the safety of others in my vehicle, hence the chunks and particles of broken glass left in my car by the service employees at Acura of Bedford hills. In addition I have a cut on my hand which I will be seeking medical attention for because of the glass left in my vehicle by Acura of Bedford Hills. More

On 03/02/2012 - I went in for a simple oil change and came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nig came out with a broken drain plug/oil pan. A simple oil change, something that can be performed in thousands of reputable facilities, turned to a nightmare. The mechanics managed to mangle the oil drain bolt - a part that should last into the hundreds of thousands of miles as attested by several of my previous vehicles. This part is manufactured to be changed several times a year, every year, yet this dealership managed to tear this part out of the vehicle. They also had the GALL to request $698.89 to repair an item they broke. When contacted, they stated the issue was not their problem, and refused to fix it or talk about it further. They immediately tried to pass this off as "wear and tear" – as explained by other mechanics this part can be damaged by using too much force. Using standard procedures to change oil does not result in stripped threads. When speaking to the Service Manager he then hung up on me after refusing to review the issue further. Had I taken my car to any facility that does not race through as many vehicles as possible in a haphazard fashion, this would have never happened. I have been going to Mavis in Mahopac for years and have never had an issue. Coworkers have had oil changes in dozens of locations, hundreds of times, and never had an issue. For this dealership to break a part, want to overcharge to fix it, and then refuse to discuss the matter shows that they are negligent, unprofessional, and unreliable. I will NEVER go to them again I wish I had read the reviews on this dealership prior to going - this has not been the first instance of shaddy work and I fear it will not be the last. More

Went into buy a New Acura and at first there was no one on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wron on the showroom floor and had to be called from the back area. Then they were happy to help and take you for a test drive. However they tell you wrong information about colors and options that you have for the car. Then when you negotiate, if you have the displeasure of having the GM (Eddie) come over they try to pressure you into buying the car that second and make you feel as uncomfortable as possibly constantly talking and not giving you a chance to speak or even think. Then when the sales person finally called me back after a few days, I had told him about another offer that another dealer made me and he hangs up the phone on me and refused to take any of my calls. This dealer is one to STEER CLEAR of. Pressuring customers into buying a car and hanging up on customers. Very unprofessional and rude. More