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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,116 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,116 reviews

October 11, 2023

Great experience work was done timely the ppl were pros an I’ll be back More

by Dawsonsrandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
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Oct 12, 2023 -

Dawsonsrandy responded

Yes

Oct 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

October 10, 2023

This was my first visit to your dealership. I came for an oil change but it was suggested i needed other things done. Since I needed to leave it over night I was given a loner car which I was g More

by Tammie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 11, 2023 -

Acura of Berlin responded

Tammie, Thanks for sharing your thoughts about your experience with Acura of Berlin. Glad we were able to make your first experience a great one! We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

October 08, 2023

Awesome fast service! ! Everyone there was very nice they always take care of all of our needs. More

by z.lora1091
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 09, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

October 08, 2023

Great customer service without the over bearing sales pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family. More

by suelopes937
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
Report | Print
Oct 09, 2023 -

Acura of Berlin responded

Sue, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new TLX, and don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

October 06, 2023

Jessica at Service is terrible. The only good service pro is Rich Bird. Not sure what the future of this dealership is but it’s worse every time! More

by MARIO.RUSSO.MCRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Sharpe
Report | Print
Oct 09, 2023 -

Acura of Berlin responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please give me a call. I would love the opportunity to get more details to see if we can turn this situation around for you. Eric Diaz General Manager 860-829-3787

October 06, 2023

The cost of repairs is extremely high, I can only hope that the repairs done we’re actually necessary. More

by MILKDROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 11, 2023 -

Acura of Berlin responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact me. Tony Braglia General Manger 860-829-3780

October 06, 2023

Fantastic service. The team completed the work faster than expected. The car is running great! More

by LGEIGO
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 08, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

October 05, 2023

People tell me to stay away from dealerships when you get your car fixed Don't stay away from this one reasonable pricing on most things. Great service. Don't hesitate to bring your Acura here More

by DECHICHIO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 06, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

October 05, 2023

Every one was very kind, helpful, unswerving all my and my husband questions. No wasting time. Easy to make an appointment and very professional work. More

by JBURKACKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 06, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

October 05, 2023

Excellent and responsive sales rep in Erica. Dealership is professional and courteous Would recommend it to any potential customer More

by pscarrozzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lucius Ulett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey, Diyan Sheikh
Report | Print
Oct 06, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Erica and the team were able to help, and we hope to see you again! Tony Braglia General Manger 860-829-3780

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