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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,121 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,121 reviews

June 24, 2023

Everyone that I have assisted me was kind and caring about the service I needed and the service that they were providing. Management is kind, respectful, and understanding. They care about you and your More

by JAMAIRE2001
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird, Jason Hastey, Jessica Sharpe
Report | Print
Jun 26, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

June 24, 2023

My experience was great I satisfied I recommend this dealer to my friend and family More

by karlenersmsa
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Jun 26, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

June 23, 2023

Jassica did a wonderful job in getting my car repaired. She left no stone unturned to get full insurance support More

by kkg2225
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Jun 23, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

June 22, 2023

My visit was great and the staff is very friendly! The prices are a bit over priced. More

by zach
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey
Report | Print
Jun 23, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out, Zach. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

June 22, 2023

Everyone was friendly, the whole process from scheduling to service completed on time and check out was easy and non stressful including having to have a loaner car. Great experience! More

by dplacid3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Jun 23, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

June 20, 2023

Jessica was very helpful with scheduling and keeping me informed of status. 3 more words! 15! More

by DSKOVRAN
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Jun 22, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

June 17, 2023

Great customer service. Took care of all of my issues. I highly recommend them to my friends and family. More

by juanmedina8099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Hastey
Report | Print
Jun 19, 2023 -

Acura of Berlin responded

Thank you, Juan! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

June 16, 2023

Easy to schedule, get in and out and the people are courteous and do a fine job on servicing our car. More

by lynchaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

Thank you so much for your kind words for Keith, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

June 16, 2023

very frustrating experience. what i was saying was not taken serious at all. felt like no one cared about my problem More

by s.mustabasic
Recommend Dealer
No
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Davis
Report | Print
Jun 20, 2023 -

Acura of Berlin responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Tony Braglia General Manger 860-829-3780

June 16, 2023

First time using the service dept. Team was informative, good communication and completed car on time More

by cook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
Report | Print
Jun 17, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

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