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Acura of Berlin

Berlin, CT

Overview
Employees
Reviews
Vehicles
4.7
1,150 Reviews
Acura of Berlin is a proud member of the Executive Auto Group and has focused on developing exceptional, professional experiences that drive long-term relationships since the dealership opened.Acura of Berlin is your area destination for new and Certified Pre-Owned Acura vehicles and dedicated maintenance. The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being honest about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Acura brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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224 Berlin Turnpike

Berlin, CT

06037

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Showing 1,150 reviews

May 16, 2023

The service was performed according to specifications by professional and friendly technicians-I was extremely happy with the results!!! More

by majfusco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hastey, Jessica Sharpe
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May 17, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Thank you for the five-star rating. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

May 15, 2023

Erica did an outstanding and professional job getting us into the Acura RDX that we wanted. Her patience and customer focus were primary reason we purchased our RDX through ACURA of Berlin. Her positive at More

by lovdayanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
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May 15, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

May 14, 2023

My experience was that they delivered n their promises which is all you can ask for More

by Dthoul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
Report | Print
May 15, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

May 14, 2023

I was great right upon entering. They took my car right in at the time of my appt. The car was fixed in less time that I was told. The car was clean. They were friendly. More

by MICHAELBARUFFI
Recommend Dealer
Yes
Employees Worked With
Jason Hastey, Jason Hastey
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May 15, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, Michael, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 14, 2023

Prompt and friendly service from beginning to end. Everyone we came across was courteous and professional. We will be back. Thank you! More

by kerri302
Recommend Dealer
Yes
Employees Worked With
James Pompei
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May 15, 2023 -

Acura of Berlin responded

Thank you for your kind review, Kerri. We appreciate your business and hope you enjoy your new vehicle! Tony Braglia General Manger 860-829-3780

May 14, 2023

Friendly attentive staff. Helpful at the drop of a hat. Made the sale process a simple and enjoyable process. More

by jim.hackett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline
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May 14, 2023 -

Acura of Berlin responded

Thank you so much for choosing Acura of Berlin! Congrats on your new purchase, Jim, and let us know if we can be of any more assistance! Tony Braglia General Manger 860-829-3780

May 13, 2023

Keith Davis provides great customer service at all times and he does it with a smile. More

by CIRINNA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

May 08, 2023

Jim made my vehicle search and purchase an amazing experience! He knew right away what I needed and led me right to the perfect vehicle for me. His customer service is superior above any dealership More

by Digincel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Suchojad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Acura of Berlin responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Tony Braglia General Manger 860-829-3780

May 07, 2023

Excellent customer care. Friendly and efficient. One of the best car dealerships and service centers in Connecticut. More

by SOLOMONIDES
Recommend Dealer
Yes
Employees Worked With
5 Keith Davis
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May 08, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

May 05, 2023

Great customer service Been go there for last 9 years Would recommend with friends and family More

by kvn817
Recommend Dealer
Yes
Employees Worked With
Keith
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May 05, 2023 -

Acura of Berlin responded

We are very happy to hear Keith provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

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