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Acura of Berlin - Service Center

Berlin, CT

4.7
650 Reviews
Call Service Center (860) 846-4974

650 Reviews of Acura of Berlin - Service Center

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October 20, 2023

To complete the work order free of charge then call 5 days later saying oops now you need to pay and even more than had been originally quoted is pretty xxxxty. My husband won’t let me return there again More

by dlarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 23, 2023 -

Acura of Berlin responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Tony Braglia General Manger 860-829-3780

October 18, 2023

This was my very first scheduled service visit at this dealership. Everyone and everything was excellent. More

by CORPOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Pompei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larissa Hartline, Jessica Sharpe
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Oct 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

October 18, 2023

First time at this dealership, and it was a pleasant experience. Very professional.workers and very clean environment. More

by dockerydoc_71
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Sharpe
Report | Print
Oct 18, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

October 18, 2023

No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job! More

by TSHAW40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 19, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

Oct 21, 2023 -

TSHAW40 responded

No problem scheduling appointment. Professional staff. The work was done in a timely manner. Great job!

October 17, 2023

Jess is always welcoming and explains everything In Detail. The follow up call is informative and service has been outstanding. You should give her a big raise!! More

by KUHN007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 18, 2023 -

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jess met your expectations. Thank you again for choosing Acura of Berlin, we look forward to having you as one of our valued customers for many more years to come! Tony Braglia General Manger 860-829-3780

October 16, 2023

Best service around come see Keith and he will help you, thank you for all years. More

by Khoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Acura of Berlin responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Berlin! Tony Braglia General Manger 860-829-3780

October 16, 2023

Great customer service as always from Keith and Service manger Rich. Last few service appointments have been smooth. Thanks to Keith for arranging the loaner and accommodating my work schedule with this la More

by lisakhira
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, Lisa, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

October 15, 2023

The Acura company is very close to where I leave the work place is very clean and nice they always assist me any time I ask for oil change or other assistance More

by John E
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

October 12, 2023

Great ppl Work fast Nice refreshment while waiting in sitting room Answer questions correctly 100% More

by aminisha_hines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 13, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

October 11, 2023

Great experience work was done timely the ppl were pros an I’ll be back More

by Dawsonsrandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Sharpe
Report | Print
Oct 12, 2023 -

Dawsonsrandy responded

Yes

Oct 12, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

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