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Acura of Berlin - Service Center

Berlin, CT

4.7
650 Reviews

650 Reviews of Acura of Berlin - Service Center

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April 03, 2023

Everybody at Acura of Berlin is so kind and efficient. They are thorough with their work and explanations. More

by KCASARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

April 03, 2023

Came in as soon as they opened I did not have a appointment and they still got me in for my service thank u highly appreciate it. More

by Kayleesdad2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 04, 2023 -

Acura of Berlin responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

April 01, 2023

Great service department, comfortable waiting area, appointments to accommodate my schedule, polite staff in service area and payment area. More

by 2019MDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason, Ellen
Apr 03, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

March 30, 2023

Everyone was cordial, helpful and processed paperwork quickly! The service was done fast and the associate informed me of upcoming needed services. Very happy with Acura of Berlin! More

by MJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Tony Braglia General Manger 860-829-3780

March 30, 2023

Outstanding service each and every time we bring the MDX in for service to Keith. More

by mikecoronella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird
Mar 31, 2023 -

Acura of Berlin responded

Thank you for the kind words for Keith and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Tony Braglia General Manger 860-829-3780

March 30, 2023

I’m very confident in this dealership. Very honest and always well taken care of. More

by mmbouch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin. Tony Braglia General Manger 860-829-3780

March 29, 2023

I am always very happy with my service at Acura. The staff is knowledgeable and helpful More

by kariccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Tony Braglia General Manger 860-829-3780

March 29, 2023

Rich and Keith have always gone above and beyond to take care of me and my vehicle. I have always received A-1 service as far as oil changes and repairs. They do a fantastic job and will always be a return More

by DAVEB10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith and our team, and we look forward to working with you again. Tony Braglia General Manger 860-829-3780

March 29, 2023

Acura of Berlin’s service center has always been a professionally run operation. On this particular visit I was explained to by the service advisor that he was going out for his lunch break and he wou More

by BTAGLIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2023 -

Acura of Berlin responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Tony Braglia General Manger 860-829-3780

March 26, 2023

Great to service your car, everyone there is respectful and helpful. Willing to go the extra mile More

by odaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bird
Mar 27, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

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