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Acura of Berlin - Service Center

Berlin, CT

4.7
650 Reviews

650 Reviews of Acura of Berlin - Service Center

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March 18, 2023

Acura of Berlin was great! They got me in right away to fix my problem and kept me updated along the process. Very nice as well. More

by emmawat423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Acura of Berlin responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Tony Braglia General Manger 860-829-3780

March 18, 2023

Fast service and friendly staff. Competitive pricing. Courteous they even vaccumed by floor mat! Highly recommend! More

by spg9017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Tony Braglia General Manger 860-829-3780

March 18, 2023

Very clean and knowledgeable staff I will do all my service there thank u Keith More

by JOHNPRADO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business, John, and hope to see you again soon! Tony Braglia General Manger 860-829-3780

March 18, 2023

Beautiful dealership, very clean parking lot and lobby, and friendly staff. Keith was very helpful. More

by cfratz91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2023 -

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Tony Braglia General Manger 860-829-3780

March 17, 2023

Jessica and the Service Manager Rich Bird are great to work with on routine service and if my 2018 RDX needs special attention. More

by pfbutkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Bird, Service Manger and Jessica Sharp
Mar 19, 2023 -

Acura of Berlin responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jessica and Rich met your expectations. Thank you for choosing Acura of Berlin, we look forward to having you as a valued customer for many years to come! Tony Braglia General Manger 860-829-3780

March 15, 2023

Acura of Berlin Service is the best! Everyone is great to work with and they really give you individual attention. They explain things clearly to help you have a better understanding an More

by ntulip4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Mar 16, 2023 -

Acura of Berlin responded

Thank you for sharing your excellent experience with Acura of Berlin. Thank you for the five-star rating. We appreciate your business and look forward to having you as one of our valued customers for years to come.

March 13, 2023

Knowledgeable, transparent, kind good to work with. I have never had a problem here. Great service More

by AMARAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Acura of Berlin responded

Thanks for sharing about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon!

March 12, 2023

Amazing customer services! Everyone was so helpful and answered all my questions. Will be coming back. More

by Jessica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erica Casey
Mar 13, 2023 -

Acura of Berlin responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Berlin.

March 12, 2023

Keith is always very pleasant and easy to work with. He provides alternatives to either vehicle repair costs and service time availability. This time my mother needed an oil change and Acura of Berl More

by DRC1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Mar 14, 2023 -

DRC1963 responded

It is always a pleasure coming to Acura of Berlin having my car serviced. The facility is clean, organized and always has coffee, water and snacks available as a courtesy to their customers. It is always a pleasure and enjoyable speaking with Keith Davis in Service and the rest of the staff at Acura of Berlin. Keep up the great work Acura of Berlin.

March 10, 2023

Acura of Berlin is a great service center. My custom service representative gave me updates while I waited, and my car was repaired well. More

by HARDHITTIN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2023 -

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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