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Acura of Glendale - Service Center

4.9

63 Lifetime Service Reviews

505 S Brand Blvd, Glendale, California 91204

63 Reviews of Acura of Glendale - Service Center

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February 20, 2019

"B1 service & new brakes"

- RDXfan

Mr. Esquvial is very knowledgeable, professional service Adciaor He gives a thorough explanation of costs for necessary service and spot on as to when the work will be done. (Also a credit to the mechanics.) Mr. Esquvial is a credit to Acura of Glendale and should be considered as a most valued staff member

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Manny Esquivel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 23, 2019 -

Acura of Glendale responded

Thank you for your 5-star review of our service department and especially, Manny Esquivel. We agree with you - Manny is very valued member of our staff. We appreciate your business and look forward to seeing you on your next visit!

January 10, 2019

"Service work quality sucks"

- Kris

I am very disappointed to the quality of the vehicle of 2019 RDX. We had the same RDX model but in 2011, but never had any of the issues/experience like this new 2019 model. Here is our story, We purchased the 2019 RDX at the end of Octorber, 3 months ago. and everything looked fine at the beginning. However, within 2 weeks of the date of purchase, I found there are couple issues, 1. there was rattle noise around the cup holder/transmission gear area; 2. when open the tailgate, there is a huge noise when the tailgate reaches the top. so I brought the car back to the service department, and they kind of fixed the tailgate issues address above because the first issue was coming back. and alone with that, I discovered more issues. 1. the same rattle noise around the cup holder/transmission gear area; 2. back door on the passenger side had a little gap after close the door. 3. day/night mode changes even outside environment has not 4. dynamic drive mode unavailable 5. no media after start off the vehicle so I brought the car back again to the service department. But this time, technician only fixed the door gap (#2), the rattle noise came back on the second day, and the issues #3 - #5 were not able to fix since they couldn't spot it when they were doing the test. I took a photo and made a short video clip of the (#3 and #4) issues and sent it to the dealer service adviser. they asked me to bring the car back AGAIN to get the issues fixed. And I did. They worked on the known issues for about 4 days then I got the car back; but I spotted the same the same rattle noise AGAIN the next day morning. So, what is going on here ACURA. Four service trips in less than 3 months for a brand new car? Did your technician fixed the right place for the issue? The quality of the car is very very disappointing. Honestly, if possible, I would like to get my refund.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brad Wolfgram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 31, 2019 -

Acura of Glendale responded

Please contact Brad or John Ladouceur, our Service Manager for assistance. We look forward to resolving your issue with your RDX.

December 20, 2018

"A few questions about our 2019 RDX "

- mojolynn

Clarification on how things work. Tony is very friendly and goes out of his way to take care of our needs or problems.Everyone at Acura Glendale is great. Would not go any where else.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Gonzales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2018 -

Acura of Glendale responded

Thank you for your kind words especially regarding Tony Gonzales! We appreciate your business and wish you a very Happy Holiday Season!

December 03, 2018

"great service"

- momdriver

The customer is always a priority. Service might take more than a few minutes but it is always thorough with the customers' best interest in mind.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wolfgram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2018 -

Acura of Glendale responded

Thank you for your great review! We appreciate your business!

November 20, 2018

"Excellent friendly service "

- B.R.D

Came in for a B1 service. Work was completed on time. Free shuttle service in a 2018 MDX, to nearby malls. Very happy with the service.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Tony Gonzales
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dwight Rogers
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 23, 2018 -

Acura of Glendale responded

Thank you for your 5-star review and for your comments. We appreciate your business and trust you will have a wonderful holiday season!

October 25, 2018

"Awesome customer service "

- Ventura12

Brad is awesome! Very informative on what type of service I had to get for My car . He is the only consultant i would go to and that I trust!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wolfgram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2018 -

Acura of Glendale responded

Thank you for your 5-star review! We appreciate your business and look forward to seeing you on your next visit.

October 24, 2018

"SERVICE MANAGER JOHN IS DOING A GREAT JOB. "

- Rong

Brought a new RDX IN February, 2015, battery was dead on October 14, 2018. Asked the AAA service and replaced the battery. Called RDX in Glendale, Sent a copy of AAA invoice, John is very responsible to follow up the issue, take all efforts to help me, even how to get my radio back. Really appreciated. Rong

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Ladouceur
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 25, 2018 -

Acura of Glendale responded

Thank you for your 5-star review and for acknowledging our Service Manager, John Ladouceur. We hope you always find us responsive to your needs and look forward to seeing you in our Service Department on your next visit.

October 13, 2018

"Great Service"

- Anonymous

My first visit to this dealer some time back was negative. This time I went in and received the best service from Manny. He even saved me some money!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Manny Esquivel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 18, 2018 -

Acura of Glendale responded

Thank you for giving us another chance and for your 5-star review! We appreciate your business and look forward to seeing you on your next visit.

October 06, 2018

"Excellent service "

- Clare

This branch has excellent service and very comfortable waiting room. I love that this location has a snack and water available for all customers. Great job!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wolfgram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 11, 2018 -

Acura of Glendale responded

Thank you for your 5-star review. We appreciate your business and look forward to seeing you on your next visit!

October 04, 2018

"Always a Good Service!"

- Dem'sB

Brad W. is my Service Consultant on my last visit at Acura Glendale. He's always pleasant and remember my name when I get there. He explained to me the service that I'm am going to get. He's very helpful and polite. Keep up the good work.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Wolfgram
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2018 -

Acura of Glendale responded

Thank you for your great review and for featuring Brad Wolfgram. We appreciate you choosing Acura of Glendale and look forward to seeing you on your next visit!

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