Acura of Glendale - Service Center

Fast service, good experience I had an appointment for servicing the car. After less than an hour, Sedrik came to explain, what was done and any work I might need in the near futur I had an appointment for servicing the car. After less than an hour, Sedrik came to explain, what was done and any work I might need in the near future. Every time I come here, the employees taking care of my car have been truthful and dependent. Never have they tried to trick me into getting something I don't need, or the car is not due for. I have never written a review for the 3 plus years I have been coming here, so this has been long overdue. Thank you Acura of Glendale guys, and girls. More

I've dealt with a lot of dealerships both purchasing and servicing cars for me and my family. This dealership is by far the best I've ever dealt with. It's a mom and pop type dealership. It's owned by a servicing cars for me and my family. This dealership is by far the best I've ever dealt with. It's a mom and pop type dealership. It's owned by a couple, not a large corporation or a conglomerate of dealer franchises and you definitely get that family owned feeling every time you come in. Their service, parts, and sales departments all work efficiently with an honest and personal touch. Service: I have an Acura TL and I now get my car serviced there exclusively. The service manager, John, does a fantastic job running the service department. You can tell he trained the service advisers to be knowledgeable, efficient and genuinely care about providing you with the proper service. They're all great, but for my money, I prefer Tony as my service adviser. He's always treated my really well, contacting me regularly to keep me posted on what's happening with my car, honestly telling me what's necessary for me to do with my car rather than up-selling me like a lot of other dealers do, and making certain every thing was done correctly the first time. He hasn't made a mistake and I haven't had to go back in for anything. That also has something to do with the fact that the technician who always works on my car, Raffi. All the service staff has been fantastic, but having Tony as my service adviser and Raffi as my tech has been perfect for me. Parts: Much like the service dept, the parts dept has the same family, yet professional feel to it. Hector has always taken good care of me. He's always done a great job explaining products to me, both stock and custom, and illustrating what they'll do for me. Sales: I bought my TL pre-owned. It was about 2 years old. Their CPO program is great. Not only does this dealership go through all the inspections they're supposed to, but they go above and beyond what the factory requires. They even offer to show you service records. You never feel like they want to hide anything from you. The sales staff is very professional and knowledgeable. You get the feeling they genuinely want to help you the way you want to be helped. From showing me the car, to negotiating, to signing paperwork, I couldn't have realistically asked for more. They even gave me a great deal on extended warranty (It's less money for Certified Pre-Owned cars). Dale is a great sales rep; he's been with this dealership a long time and is close with the owners. He's very professional and great to get along with. By far the best sales rep I've ever dealt with. This dealership is a perfect example of how a car dealership should be run. It's rare to find a place like this with all the horrific experiences everyone's had before. This place rocks. More

I bought my 2006 RSX from another dealer but have had it serviced from the beginning at Acura of Glendale. As a new car, I preferred to have a dealer service it, all the while knowing the reputation for &q serviced from the beginning at Acura of Glendale. As a new car, I preferred to have a dealer service it, all the while knowing the reputation for "excessive" charging and/or unnecessary costs that follow "dealers". My husband usually took the car in for servicing. Over these 5-1/2 years, we have been fine with the relationship. For the 80K service, I took the car in and specifically asked that the clutch be checked, noting that my husband remarks that I ride the clutch. Upon completion of the service, I was told that "Yes, the clutch is slipping" and it would cost $1,750 to replace it. In horror, I asked how much time we still had on the clutch. Manny could give me no answer. I asked to speak to the mechanic, initials "JM", who had assessed this, hoping for a remaining life guestimate and tips to refine my clutch work. (I have bragged that I can shift without a clutch knowing that is for emergencies.) Manny stammered that the mechanic was not available. I know to get a second opinion for such things and my brother-in-law is a lifelong Porsche-Rolls Royce-Mercedes Benz mechanic. He tested it himself and said there was nothing wrong with the clutch. So I blew this off as a dealer taking advantage of the "stupid female customer". Two weeks later, my husband had to leave for an IMPORTANT JOB and the car battery was dead, dead, dead! Caveat emperor, I should have asked them to check my battery, tires, wipers, and everything else for the 80K maintenance -- or at least looked at what was included in that was supposedly 80K maintenance. But I really thought such a fundamental check would have been included. I have other cars which do just that. No more Acura of Glendale for me. More