Acura of Honolulu

Relaxed environment (workplace) Excellent, friendly and courtesy customer services. Service provider easy to talk to, listens to my concerns. Vehicle is completed on time, washed a Excellent, friendly and courtesy customer services. Service provider easy to talk to, listens to my concerns. Vehicle is completed on time, washed and vaccumed. Easy in and out service More

Very efficient and friendly I needed a battery change. I was met quickly at the service department and was led to the office to review my warranty (I was covered), double check I needed a battery change. I was met quickly at the service department and was led to the office to review my warranty (I was covered), double check all my contact info. and offered a free car wash and vacuum. They were able to provide this service under 1 hour as I watched tv in their customer lounge. More

Friendly, professional dealership From the time you enter the office, you will be helped immediately. The sales associate who helped us, listened to what kind of car we were interes From the time you enter the office, you will be helped immediately. The sales associate who helped us, listened to what kind of car we were interested in and showed us cars to choose from. He was patient, honest and very professional about promoting why Acura was a good choice for a car. Because of this, we decided to purchase our Acura ILX that day. It's been two weeks, and we love our car. Thank you!!! More

GREAT SERVICE! Great customer service and automotive maintenance service from time of check-in until check-out. Lounge with TV and coffee and newspaper were also a Great customer service and automotive maintenance service from time of check-in until check-out. Lounge with TV and coffee and newspaper were also a plus. More

I had a not so pleasant experience at this dealership, my wife and I are new to the island and we had given up on trying to buy a car from a private seller. We saw a couple of potential cars on Acura's webs wife and I are new to the island and we had given up on trying to buy a car from a private seller. We saw a couple of potential cars on Acura's website so we figured we would go check them out. When we pulled up we were greeted by the salesman Scott, we told him we wanted to see the TL they had advertised and immediately started with the salesman tricks......"oh are you the one that called about it this morning" OH NO is someone else interested I better jump on it NOW HAHA. So he took us over to a TL that looked like crap, Headlights were foggy, car was filthy, and when we looked inside it was filthy as well. The cup holder cover was broken and when we asked if that's something they would be fixing his answer was if we paid for it they would fix it. So you take in a car that has broken items and you want the next person to pay to have them fixed. What a joke. Needless to say we walked away from that winner. The next car we wanted to see was a used 09 4dr civic EX. Scott did his best to find this car as it was not on their lot, or their used lot. He did however find a 06 2dr ex. This car was nice, it was buried and hard to get into and there really was no attempt to even get it it so it can be viewed fully. A nice car but again not any attempt to have the car spotless on the inside for the future owner. I understand the outside is gonna get dirty sitting in the lot but the inside should sparkle. Its like they take these cars on trade and do nothing with them. We went back to the desk and waited to see if the 4dr civic would materialize and no luck, so he took our number and would let us know when it was found. So later that night I did get a phone call about the missing civic, turns out the sales manager was touring the Island in it and it would be at the dealership to view the next day. We went back first thing expecting to see this gem and low and behold it was filthy inside and out. Granted filth doesn't make it a bad car but certainly doesn't help. SO we took the car for a ride and it went pretty well and now its time to deal. But wait there is no dealing, 12k for an 09 with 70k miles is too much sorry on island or not its too much for that many miles. 10500 on a good day is fair and we were willing to go a little above that but no deal, all we heard was how Scott the salesman wasn't going to make money on this deal and how they took this in for so much money......... boo hoo that's xx wholesale on that car is no where near 11 grand and if you are more concerned about what you are going to make rather then how you can work with the customer then sorry you are not getting our business. For the money they wanted for this 09 we went and paid the same for a brand new Civic EX at Tony Honda. Even though we could have probably gotten an ILX on lease for less with some more options I still wouldn't give them my money. Scott at least pretend you care about the customer and what they want to spend instead of crying about what you're going to make on the sale. Todd Jones, as a sales manager you should be on top of your stock and how its presented. showing cars that are gross and have broken items is ridiculous. You may be the only Acura Dealer on the rock but you aren't the only dealership. More