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Acura of Johnston

Johnston, IA

Overview
Reviews
4.5
1,230 Reviews
Call Dealership (515) 446-3581
View Awards

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,230 reviews

February 05, 2022

They have been lying about the type of oil used in all of my oil changes for the last 4 years. It's telling me to keep going but I'll respectively give Lithia a chance to contact me first to resove this iss More

by Austin Watson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I don't know names
Report | Print
Feb 22, 2022 -

Acura of Johnston responded

Thank you for your review. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
February 05, 2022

Very helpful and friendly. Dealership made the switch and change easy and it went very smoothly More

by DEYSI.SEGURA23
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Report | Print
Feb 06, 2022 -

Acura of Johnston responded

Thank you! We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
February 04, 2022

Very professional treatment. Knowledgeable staff. Efficient process. Comfortable surroundings. Quick delivery of vehicle. Efficient signing process. More

by PURICELLI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Bryant, Clinton Burkhall
Report | Print
Feb 04, 2022 -

Acura of Johnston responded

Thank you so much for choosing Acura of Johnston! Congrats on your new purchase, and let us know if we can be of any more assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
February 04, 2022

Service Advisor and Technician was very helpful in explaining what’s need to be done. Video of inspection was a plus. More

by KoiKang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Luong
Report | Print
Feb 04, 2022 -

Acura of Johnston responded

Thank you for choosing Acura of Johnston! We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
February 02, 2022

Require buyer to purchase protection for vehicle that adds thousands to price. Pushy finance rep that won’t take no for an answer. Waiting on second key fob that was promised at purchase. Salesperson More

by GCHEUNG515
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andi Zenkovic, Clinton Burkhall
Report | Print
Helpful
February 02, 2022

I didn’t have to wait too long to get my oil changed,they were very nice More

by LNDGEORG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
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Feb 02, 2022 -

Acura of Johnston responded

Thanks for sharing your thoughts about your experience with Acura of Johnston. We appreciate your business and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
February 01, 2022

Tyler was an absolute delight to work with. He was knowledgeable and professional and came through on every aspect of the job More

by NancyTrattner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
Report | Print
Feb 01, 2022 -

NancyTrattner responded

We were very impressed with Acura of Johnston and their level of service. We will absolutely be back!

Helpful
February 01, 2022

Service advisors are professional and make conscious effort to improve customer experience. Provides valuable feedback. More

by sureshraj.x
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears
Report | Print
Feb 01, 2022 -

Acura of Johnston responded

Thank you for your very kind review. Scott and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Acura of Johnston. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
January 31, 2022

Quick, effective service with a smile. The highly competent team of technicians at Acura of Johnston will address all of your needs, at a fair price. More

by samuel.tufts
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Report | Print
Jan 31, 2022 -

Acura of Johnston responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Samuel, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
January 31, 2022

Scott and the team did a great job. Dropped off car in morning and everything was done and car was ready to go when I showed to pick it up. More

by Barb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Spencer Ridgway
Report | Print
Feb 01, 2022 -

Acura of Johnston responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

Helpful
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