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Acura of Johnston

Johnston, IA

4.5
1,230 Reviews

5138 Merle Hay Road

Johnston, IA

50131

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Showing 1,230 reviews

December 16, 2021

Good reliable service. Good advice given for care of vehicle. Personable service representatives. Very efficient service More

by MEPANDERSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
LeeRoy Ruiz, Scott Mears
Dec 17, 2021 -

Acura of Johnston responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 13, 2021

They are very friendly and do their best to make sure my car gets the service it needs. My only issue is being charged for services that should be free to me. I am charged for services purely because of a l More

by ONEPATSYJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I have no idea
Dec 13, 2021 -

Acura of Johnston responded

Patsy, Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 10, 2021

Tyler was very nice and helpful! The wait was as expected! Thank you for your service! More

by Fireflan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler
Dec 10, 2021 -

Acura of Johnston responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Acura of Johnston! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 08, 2021

Everything is good I’m happy to have my car service with the dealer thanks More

by PHILSENSOUKPDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Mears, Arnes Sacic, Billy Douangsithi, Noah Dolan, Spencer Ridgway, Tempest Wetrich, Thomas Luong, Thomas Ridge, Lake Hardy
Dec 09, 2021 -

Acura of Johnston responded

We appreciate your business and our team looks forward to serving you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 08, 2021

I enjoyed doing business with Acura. It is good quality, workers were great and kind. More

by KHEKCAM1
Recommend Dealer
Yes
Employees Worked With
Alex Remy
Dec 09, 2021 -

Acura of Johnston responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 05, 2021

I bought/ordered a car in July. When the car was finally delivered in November, the dealer could not find the July paperwork. Since I had pics of the quote on my phone, I had the upper hand. The sales ma More

by LOUIE0667
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alen Zenkovic, Georan Churchill, Craig Mesenbrink, Jack Bryant, Andi Zenkovic, Ashlie Stolz
Dec 23, 2021 -

Acura of Johnston responded

We're sorry to hear about your experience. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 04, 2021

My 81 yr old mother has been misled for years by these people. She believes everything they say and they know it. She has to get oil changes there because she has to use special "Acura" oil. They shimmed More

by rjtmgwennap
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott Mears
Dec 22, 2021 -

Acura of Johnston responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

December 03, 2021

Don’t try to go after 4p or they will politely tell you that they’ll ‘see ya tomorrow’ More

by DANIELADALY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Weltha
November 24, 2021

We had a great experience with Hasan Muratovic. He really took care of us, made sure we got everything we needed and then some. Most car salesman are forceful, and pushy. The experience with Hassan never fel More

by marcusbaker13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hasan Muratovic
Nov 24, 2021 -

Acura of Johnston responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Hasan and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

November 23, 2021

Hasan Muratovic was extremely nice and helpful as well as the rest of the team that helped me get my first car! I hope everyone checks out here before going anywhere else! Keep up the good work guys! More

by Drobinson1397
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adi Dupanovic, Hasan Muratovic
Nov 24, 2021 -

Acura of Johnston responded

We are very happy to hear that Hasan and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new vehicle! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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