Acura of Orange Park

I purchased a new Acura MDX from Acura of Orange Park on July 22nd, 2011. The sale persons on the deal were Norm Mckay and Andrew Risko. I have two complaints with the delivery of this vehicle. (1) I was wr July 22nd, 2011. The sale persons on the deal were Norm Mckay and Andrew Risko. I have two complaints with the delivery of this vehicle. (1) I was wrongfully charge $300.00 for South Carolina State tax and have not received a refund as yet. South Carolina DMV Form-400 Section G states that Active duty personnel are exempt from paying the tax if a LES is provided, which was given to Mr Risko. (2) I agree to handle my own registration of the vehicle, transferring my old tag to the new vehicle and SC state law allows 45 days from the date of purchase to register the new vehicle. The dealership was in charge of handling the titling of the vehicle. I have been in contact with SCDMV and as of Sept 2nd, 2011 the vehicle has not been title by SC. On Sept 1st, Mr Mckay stated that the titling documents has only been received by SCDMV on August 26th without expedite service. SCMDV normally takes 4-6 week to process titling. It’s been 45 days from date of purchase and I am driving a vehicle with an illegal plate because the titling service took 35 days to send the documents to SCDMV. I am still waiting for an answer on how the dealership will handle this matter. (1) I request a refund for the wrongful charge of $300.00. (2) I request that a 30 day temporary TAG be FedEx overnight to my resident address which will make my vehicle legal to drive until SCDMV process the titling. More

very long business relationship, we will continue to keep it going, bought 3 cars in y\the past 3 months. Fine service , pleasure to do business with them. Jay Graff it going, bought 3 cars in y\the past 3 months. Fine service , pleasure to do business with them. Jay Graff More

I came to Acura of Orange Park too take a look at a few cars because I had been in a car accident and was in need of a new car. I did not have much time because the insurance company was only allotting us cars because I had been in a car accident and was in need of a new car. I did not have much time because the insurance company was only allotting us a few days to have a rental car. I met with Gigi on a Wednesday and we looked at a few cars. They were not what I was looking for; I am very picky and wanted a lot of accessories in the car. Needless to say, I met with Gigi a few more times and she was able to find me a car that was in my price range and is BRAND new! She is the most patient salesperson I have ever met, I work in a dealership so that is saying a lot! I will definitely buy through her again and have been recommending her to every person I know. She has a few coming her way in the next couple of weeks! Thank you so much :) More

I was way overdue for an oil change so I went online to find a place to take my car. Acura of Orange park had good reviews so I decided to give them a try. The oil change was quick and easy and the price find a place to take my car. Acura of Orange park had good reviews so I decided to give them a try. The oil change was quick and easy and the price was fair. Everyone was very friendly and helpful. I will be using them again and would recommend them to others! More

I was called by Gigi who found I had put my car into a car quote website. She told me I should make time to come down to the dealership and she'd make a deal happen. They treated me very good. Needless to car quote website. She told me I should make time to come down to the dealership and she'd make a deal happen. They treated me very good. Needless to say I left with a different car then I got there with. Good service. I would deffinetly recommend this dealership for anyone looking for a new or used Acura. More

I had a great experience at Acura of Orange Park and GiGi was wonderful to work with. I never felt pressured and GiGi listened to my wants and needs, making me feel more like a friend than a customer. I wou was wonderful to work with. I never felt pressured and GiGi listened to my wants and needs, making me feel more like a friend than a customer. I would definately go back and have already recommended GiGi to a family member. Lisa L. More

In '07 I purchased a used car from Acura of Orange Park. A couple of years after purchasing the vehicle, I discovered errors in the sales contract which effected my warranty and maintenance coverage. Althou A couple of years after purchasing the vehicle, I discovered errors in the sales contract which effected my warranty and maintenance coverage. Although this dealership could have legally done nothing to mitigate the problem, they chose to make a decision based on high morals. After speaking with them over the phone, we reached an equitable decision that was in the best interest of everyone. I look forward to doing business again with Acura of Orange Park. More

I only return because the actual service is okay, but the most annoying thing that has happened multiple times to me is that when I pull up for service I have to watch the agents decide if I am "worthy" for most annoying thing that has happened multiple times to me is that when I pull up for service I have to watch the agents decide if I am "worthy" for one of them to come out and greet you. They are horrible at this. And then after you linger, someone finally shows up. It's most frustrating also to be sitting in the waiting room and see them rush to get out to the cars of others. I just wish they had a non-discriminant policy on how they start your service. Sigh More

I traded and purchased a vehicle from Acura of Orange park. I am extremely satisfied with how the deal was handled. Everyone was very professional and courteous. Thanks to Grey (new car manager) for th park. I am extremely satisfied with how the deal was handled. Everyone was very professional and courteous. Thanks to Grey (new car manager) for the great trade-in value he gave me. He was very concerned about my impression with the dealership and my satisfaction with the purchase. Eugene was a great salesman. He was not pushy or overbearing. He made sure we were happy with the vehicle we purchased. James (use car manager) was there to finalize the deal of the vehicle. We went back and forth on the negotiations, but James did a great job of making the numbers agreeable to both parties. Woody (Finance) was fantastic. He explained all the paper work in detail. He answered all my questions. He made sure to give me a great deal on the extended warranty and maintenance package. He will definitely be the Finance person I will use next time. Wes (service Manager) and Kahlil (service personal) are great. Overall the service department is wonderful, very helpful, and always took care of my care needs. Wes and Kahlil always made sure my care was in great condition and always worked around my schedule. They always took great care of me as a customer. Overall the experience at Acura of Orange Park was terrific thanks to the people that I dealt with. I believe that Jack Hanania finally got it right with his staff; they are great people that truly care about customer satisfaction. I highly recommend them. More

I was looking online for a used Focus. This dealer had all three of the best deals I found. The staff that I worked with was by far the best car dealer experiance I have ever had. The Focus I bought, I all three of the best deals I found. The staff that I worked with was by far the best car dealer experiance I have ever had. The Focus I bought, I am absolutely in love with. Have you ever had a dealer call you back and tell you that 'the bank didn't take the deal' and then they want to hit you up with a worse deal? I had the exact oppisite happen. They called me back and said that they got my rate lowered and my monthly payment lowered --- BY 50 BUCKS!!! Which to me is a very big deal. And the rate was lowered by 7 points. Excellent work. Excellent staff. Excellent experiance. I would gladly recommend this dealer and would gladly buy from them again. To GiGi and Woody. Great job. More