Acura of Salem - Service Center

The people are professional, courteous, kind. The facility is clean. The waiting area is adequate. The facility is clean. The waiting area is adequate. More

Even in the face of bad news, I found them to be straight forward and professional. forward and professional. More

Great service from the time I walked in the door until I left. Acura of Salem service team served with excellence left. Acura of Salem service team served with excellence More

They did excellent work. Also they were courteous and made it easy for me to get to work on time. Also they were courteous and made it easy for me to get to work on time. More

Always ready to help and advise. They are very knowledgeable about their product and almost always can get you service time when YOU need it. They are very knowledgeable about their product and almost always can get you service time when YOU need it. More

I called Anna an hour or two before arriving to ask if a 4:00 arrival would be acceptable for a walk-in oil change service. She told me it would be no problem and that she would have the paperwork ready. I 4:00 arrival would be acceptable for a walk-in oil change service. She told me it would be no problem and that she would have the paperwork ready. I arrived at 4:00 and Anna was ready for me with the paperwork. Anna said she would come to me after the multi-point inspection to let me know how it went. She did exactly that. She came to me in the waiting room and shared the results. My car needed a new air filter but everything else checked out okay. Anna told me how much it would cost to replace it and I approved the change. She kept me apprised of the service progress and estimated how much time was left. She was spot on! Anna’s customer service went above and beyond what I believe most service staff would do. The whole job, including a car wash, took less than one hour. Kudos to Anna for her excellent customer service! More

The service is done quickly and correctly. They make the waiting room inviting with hot and cold beverages and snacks. They discuss any findings during the inspection and ask if you want the s They make the waiting room inviting with hot and cold beverages and snacks. They discuss any findings during the inspection and ask if you want the service on these items. Outstanding customer service More

Very helpful and effective. Very happy with the service. Will use them for all the service needed. Very happy with the service. Will use them for all the service needed. More

In one word -TRUST. All my maintenance is done at Salem Acura, battery replacement, tires and alinement. May not always be the least expensive but I know it is done righ All my maintenance is done at Salem Acura, battery replacement, tires and alinement. May not always be the least expensive but I know it is done right. Great job Kevin! More

Great customer service, appreciate the follow up call. Will be back again, hoping to buy or lease my next car. Thank you! Will be back again, hoping to buy or lease my next car. Thank you! More