Acura of Wappingers Falls

Out of this world Keep up the good works guys it a life time I will let my friend know of the Acura dealerships of wrappinger falls may God keep the business alive Keep up the good works guys it a life time I will let my friend know of the Acura dealerships of wrappinger falls may God keep the business alive More

Professionals This is my 3rd Acura from Wappingers Falls and when I thought my experience couldn’t get better than the last one, boy was I wrong. The staff here is This is my 3rd Acura from Wappingers Falls and when I thought my experience couldn’t get better than the last one, boy was I wrong. The staff here is by far top notch and very professional. The manager Phil and his sales team are very knowledgeable and advised us to go with a less expensive model because the features that we are used to on our MDX are now standard options. Thank you for listening to our needs, selecting the appropriate vehicle and saving us a ton of money! More

RDX Tech Lease Once again thank you for the excellent service and experience, this is my third lease and I'm happy to say Joe, Paige and Luther made me feel as part Once again thank you for the excellent service and experience, this is my third lease and I'm happy to say Joe, Paige and Luther made me feel as part of their family, I recommend Acura of Wappingers Falls to any one on the market for an Acura. More

Car buying made simple Great salesmanship and awesome finance people. Service inspection less than great. Under hood a disgrace. Leaves pine needles low fluids and broken br Great salesmanship and awesome finance people. Service inspection less than great. Under hood a disgrace. Leaves pine needles low fluids and broken brake fluid reservoir. Still struggling to unlock ignition security restrictions. Overall I really love the car and the loan I was able to get !! More

Great experience at Acura of wappingers! I had a great experience buying my new mdx at wappingers. Everyone is very friendly and helpful and Gary was a pleasure to work with. Would highly rec I had a great experience buying my new mdx at wappingers. Everyone is very friendly and helpful and Gary was a pleasure to work with. Would highly recommend! More

The best Acura staff ever! This was my 5th Acura lease in 14 years but my first experience at Acura of Wappingers Falls! I was hesitant leaving my local Acura until I met the ma This was my 5th Acura lease in 14 years but my first experience at Acura of Wappingers Falls! I was hesitant leaving my local Acura until I met the manager Philip Giorgio. He was so knowledgeable in the product and about my lease end options. He paired me with a lovely young lady Adenike who went over all the new features of the 18 Mdx. Not trying to up sell me to what they had, he explained that a navigation package was no longer necessary with the new apple car play. They went out and found the exact color I wanted at another dealership and had everything ready for me within 3 days of my initial visit! If you are considering Acura, please go see Philip and Adenike at Acura of wappingers! More

Amazing Experience!! Look no where else This is my third purchase from Acura of Wappingers Falls and the experience was amazing as expected. Luther and Phil helped to ensure that I felt like This is my third purchase from Acura of Wappingers Falls and the experience was amazing as expected. Luther and Phil helped to ensure that I felt like a valued customer and provided me pricing that could not be beat. I highly recommend this dealership. If you chose Acura of Wappingers Falls you will not regret it. Be sure to ask for Luther! More

90 miles away purchase After weeks of hunting down an CPO TSX, was able to negotiate price over the phone with friendly staff. below are the pro and con of experience. pro: After weeks of hunting down an CPO TSX, was able to negotiate price over the phone with friendly staff. below are the pro and con of experience. pro: friendly staff no huge docs fee i.e. $400-$500 like other dealers! no hidden fees or surprises. con: none, just wish is closer. i felt confident was able purchase the car in 1 trip especially I traveled from Long Island, NY, with such friendly staff and easy working dealer impossible to find in NYC area. Sales rep: Adenike More

Leased new MDX Brian Tota was outstanding. He introduced me to service, was friendly, prompt and honest. He explained the lease and showed me all of the features. He Brian Tota was outstanding. He introduced me to service, was friendly, prompt and honest. He explained the lease and showed me all of the features. He even called a week later to make sure everything was good. I’m very happy with my current mdx lease. More

Will Not Return-sales was miserable In July we had been in contact with the dealership about the price of a 2017 RDX. After several days of back and forth on pricing, we were told that In July we had been in contact with the dealership about the price of a 2017 RDX. After several days of back and forth on pricing, we were told that the car’s price had actually increased $1000 because “work was performed”. We waited two more days for clarification and after never hearing back, called the dealership again, only to speak to a manager and find out that the car had been sold… several days ago. After inquiring with this manager as to why we were strung along for days on a car that had been sold, we were put in touch with the internet sales manager who informed us that they had 2 “manager’s specials” and to come up and see them. We headed to Acura with our 14 month old daughter to test drive the car. After arriving, we were told someone would be with us shortly. After about an hour of sitting in the waiting room entertaining our daughter, and watching several salesman standing around, someone finally came to inform us to remain patient but they could not locate the keys to the car. Another 30 minutes later, they finally located the keys and we were able to test drive the car. We drove the black RDX and then inquired about the 2nd gray RDX that the internet manager mentioned, only to be told that the internet manager doesn’t know their stock and there was never a second car available. We decided that although the experience so far had been less than ideal, this was the only 2017 RDX available in the area at that price and decided to put a deposit down. Before signing any papers or putting down the deposit we asked about a referral program as my in-laws had purchased 3 MDX’s from Wappingers previously. We were informed that they couldn’t give us the referral fee because we “got too good a deal on the car” and we were supposed to mention that as soon as we walked into the dealership (when we were ignored for an hour and a half?) We still decided to move forward, again because this was the only 2017 RDX with the advance package available for that price within 250 miles. We agreed to pick the car up Monday at 3:00. We had also agreed that the dealership would fix a small scratch by calling a local company they use to buff it out and fix it. After a small delay, we arrived at the dealership at 3:30 and were told to wait again. We again had our 14 month old daughter with us. We were informed that the car was not ready for delivery and still needed to be cleaned. After almost an hour we were called into the finance office to do our paperwork. Finally at about 6:30 with a cranky daughter, we were ready to go with our finally cleaned car. We got in and saw that there was only a quarter tank of gas. I would think that when purchasing a luxury car like Acura, the least that they could do is fill the gas tank upon purchase. In addition to that, the small scratch that they promised to bring in a company to buff and paint, was fixed with touch up paint. We thought the terrible customer service was finally over, only to not receive our registration for the new car. With 1 week left before the temporary registration expired, we inquired as to when the new one would arrive. We were told that someone had to look into and would get back to us. After calling for updates for a week straight we were told that it would be sent out later in the week. It never arrived and we called again. We were told that it would be sent shortly and if we got a ticket for driving without a registration, to send them the bill. Two weeks later and about 10 phone calls to managers and we finally received the registration. If it wasn't for the fact that this dealership had the car that we wanted and was the only one in the area, I would not have entered this dealership nor recommended it to anyone that I know. After this poor performance throughout the entire sales process, our parents who were interested in purchasing another MDX have decided to go in another direction and purchase a Lexus at this time. I am coming from a Nissan where service was basic but good to Acura which I have always thought of as a step up and more luxurious. That has not been my experience in my first purchase with this dealership. I have since told others of my experience and said that I would not recommend this dealership. The only positive about this dealership is their service department, who is friendly and willing to work with you. More