Acura of Westchester

Brianna goes the extra mile We are in our fourth Acura and have been working with Brianna since 2010. She is great to deal with. She answered our calls and questions promptly a We are in our fourth Acura and have been working with Brianna since 2010. She is great to deal with. She answered our calls and questions promptly and worked to get us in the right car for us with patience and no pressure. More

Painless experience I was able to conduct the entire transaction with Alex M over the phone and by text. Great deal and no surprises.. it was worth the 90 mile drive from I was able to conduct the entire transaction with Alex M over the phone and by text. Great deal and no surprises.. it was worth the 90 mile drive from Mass. I came in, signed the papers, picked up the keys and thanks Alex. Couldn’t have been happier with the purchasing experience for my new MDX. More

SERVICE ADVISOR SAL G. IS THE SECRET TO ACURA OF WESTCHESTER We have purchased many cars , but knowing SAL G . and Elizabeth W. (SERVICE MANAGER) ARE AT ACURA OF WESTCHESTER makes the choice to re-purchase and r We have purchased many cars , but knowing SAL G . and Elizabeth W. (SERVICE MANAGER) ARE AT ACURA OF WESTCHESTER makes the choice to re-purchase and retain our business . Sal G was so busy and never allowed his demeanor to alter with our family and fulfilled all our needs with our vehicle . We needed the car right away so medical appointments were not missed and Elizabeth had a car waiting for us for the day . Simply awesome , caring and professional. Sal G . IS THE REASON WHY WE GET OUR VEHICLES SERVICED AT ACURA OF WESTCHESTER Acura of Westchester on Palmer Ave in Larchmont truly will make our next decision simple and seamless knowing we have caring professional nice people in there service department . Life is full of choices and we hope that management and ownership appreciates these 2 distinguish individuals . Sincerely ajp More

Out of sight is out of mind I've been to this dealer for service many times before and switched to it from the other option in lower Westchester where I'd purchased the car, and I've been to this dealer for service many times before and switched to it from the other option in lower Westchester where I'd purchased the car, and where the service itself was substandard (the other place was very cramped, and they actually damaged the body on the brand new car and they always close early!) I made an appointment this go round two weeks out, which was the first available date for a B1 service. For the first time ever, since I had an early meeting in the city, I opted to do the early drop off. That was the mistake. I dropped the car at 7 a.m. and hustled to catch the 7:19 at Larchmont. The valet had just arrived and was setting up, and he took my key. Well guess what, no one even looked at my car, nor had it even been logged in, until I called to check on it at 3 p.m. They had to go and find it at that point. So now they took a look and now the car needs a routine diagnostic (for which I will be charged with no give back when I opt for additional service...what ever happened to "we charge for the diagnostic but that comes back to you when you do the service here"?) which cannot be done until tomorrow because the technicians have gone home for the day. Now I'm scrambling to adjust my schedule tomorrow to accommodate for work plans without the car. I didn't sense any sympathy. The service quality here in the past was fine in my experience. I'd worked with Vanessa in the past but the reservation for service this time was assigned to someone named Jose Sabala. Honestly, I don't need a "personal" account rep. I just wanted the car serviced within a day. I shouldn't have to babysit a car dealership's service team and call to be sure they had the car and were going to service it. I had an appointment that I'd confirmed and I gave the key to a member of the service team. The oversight is on them and they should make it up. I've had much better luck when I take a day off from work and wait for service. Unfortunately, the waiting area isn't really optimal for doing work, so I kind of feel like I need to burn a vacation day--but really, should that be necessary? And the other downside to waiting is that they make note that you are waiting and start sending texts inviting you upstairs to the showroom to look at new cars. Don't do the unattended early drop off, just don't. And if you leave the car, even for a full 12-hours, set your calendar to remind you to call them about an hour after you drop off to be sure they're looking at your car. Out of sight is out of mind! More

Excellent! Best Acura Dealer All Around Beth Hicks was my service person today and most times when I come in for service She was excellent, very friendly and helpful and really cared about m Beth Hicks was my service person today and most times when I come in for service She was excellent, very friendly and helpful and really cared about my needs and my situation. I travel an hour to bring my car there because they are the best. The sales team and service are excellent. I always feel like a valued car owner. I have been to closer dealers but I have had horrible experiences. Thank you Beth and everyone in service for treating me the best! More

First time buyer Just want to take this time and give a huge Thank You to my good friend Jose Crespo for making everything smooth and simple. Very professional and g Just want to take this time and give a huge Thank You to my good friend Jose Crespo for making everything smooth and simple. Very professional and great service. ????? More

Purely Simple Brianna is extremely professional, very honest and truly took her time helping me with my situation. It’s good to know there are still Honest people Brianna is extremely professional, very honest and truly took her time helping me with my situation. It’s good to know there are still Honest people in this business. Definitely will be seeing her for my future purchases. More

Amazing Service Aleksander was amazing! He was straight forward but also personable, making us feel comfortable. He was knowledgeable about the models and current pro Aleksander was amazing! He was straight forward but also personable, making us feel comfortable. He was knowledgeable about the models and current promotions and worked with us to get us the best deal. Aleksander and the staff were very accommodating considering we went in near closing time with our two small children. The process was smooth and easy and I am very happy with my new car! More

Brianna is amazing!!! I cannot recommend Brianna enough- we are now in our third Acura lease and I wouldn't dream of ever going elsewhere. Brianna makes the whole experienc I cannot recommend Brianna enough- we are now in our third Acura lease and I wouldn't dream of ever going elsewhere. Brianna makes the whole experience so seamless and easy- she knows her stuff and is so incredibly easy to deal with and works to make sure you leave incredibly happy, and we always are! I wouldn't dream of going elsewhere and knowing she will always help us out gives us piece of mind that we are dealing with the right dealer and salesperson. She really is amazing at making customers really satisfied! More

Straight Foward Painless Transition I had a funny experience with them 4 years ago and i was turned down on my previous ILX. It turns out i explained this story to Julian and he said t I had a funny experience with them 4 years ago and i was turned down on my previous ILX. It turns out i explained this story to Julian and he said this time i would be taken care of ! Julian was very informative and to the point , with my decision from leaving my other Acura dealership. He was very patient with me and my husbands choice he has all the calculations in his head , which my husband loved! He made this process painless us in choosing a bigger car too TLX!! I highly would recommend to all my friends and family if they are interested in ACURA to come see Julian only!! More