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Advantage Chevrolet of Bolingbrook - Service Center

Bolingbrook, IL

4.7
1,347 Reviews

1,347 Reviews of Advantage Chevrolet of Bolingbrook - Service Center

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February 14, 2023

Went in for original appointment and they said they didn’t have one then just now somebody just left me a message and called me Victor? Not sure who that is. More

by vilimeklombard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Jordan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Advantage Chevrolet of Bolingbrook responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, John Fischer | General Manager | 630-226-3905

Feb 20, 2023 -

vilimeklombard responded

You can see my purchase history, I’ve bought a few cars at your dealership over the years, the sales and service have steadily gone down hill! This was my second car I bought from Joe and he didn’t remember me, the GM certified car had wiper blades that were falling apart and it was missing the passenger side carpet which I didn’t notice till a couple days later. Last two service appointments were messed up plus they didn’t run the car through the wash! And then the finance guy was a complete jerk! He must have been in a hurry cause he just flew thru everything and just started pointing to the papers saying sign here, initial here. Then he had a nasty comment when I didn’t take the extended warranty. Overall not a pleasant experience and I’d say I’m not sure if I’ll purchase another vehicle there again

February 09, 2023

Never a bad experience at Advantage. They let you know what needs to be and what can wait. They treat you as family. More

by robin matthews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Hosek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alvaro (Alvi) Bello
Feb 10, 2023 -

Advantage Chevrolet of Bolingbrook responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, John Fischer | General Manager | 630-226-3905

February 03, 2023

Did not receive inspection video. washer solvent empty. Tires not rotated. All were marked completed on paperwork. Waited over 20 minutes after vehicle returned to lot. Cashier finia More

by MAY2323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samantha Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Banaszak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Pieper
Feb 06, 2023 -

Advantage Chevrolet of Bolingbrook responded

The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

Scheduling service appointments over the phone has been pleasant. The staff I worked with today was not pleasant and very argumentative. They were clearly upset and not interested in my thoughts on my car. More

by Itsthebrian
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

Had a good experience at the service center. They were very helpful and polite.The service was on time and complete. More

by luster701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

Luster, thank you for sharing this great feedback with us. I feel our service department is what makes Advantage Chevrolet of Bolingbrook special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

This is a very good dealership where people can count on it for their good service More

by jaime2599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

Thank you for this amazing review, Jaime! We really appreciate your business. Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

I have been taking my 2013 Cruze to this dealership ever since I purchased my car from them almost 10 yrs. ago. They have always been courteous, accommodating and dependable. My former Service Advisor, Erik More

by cas2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Callihan, Erik Pieper
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

Cas, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

I always look forward to having my car serviced here. This is my 2nd car owned thru Advantage and fully intend on continuing to come here for service, and plan on looking here for a new car in the future More

by Jeff.Zander
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erik Pieper
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

Jeff, thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, John Fischer | General Manager | 630-226-3905

February 02, 2023

Timely and excellent service. Always told everything upfront and made aware of any issues that may be coming up in the future. Services that qualify for rebates are handled on t More

by pbarcomb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Pieper
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, John Fischer | General Manager | 630-226-3905

February 01, 2023

Good service w Chad he has good customer service skills. Will definitely come back for sevice More

by louispanza5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Feb 03, 2023 -

Advantage Chevrolet of Bolingbrook responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, John Fischer | General Manager | 630-226-3905

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